Receptionist / Service Technician - Jobs in Kanata, ON

Job Description

We are looking for an individual with excellent customer service and communication skills to join our growing team. The candidate must be a people-person with prior customer service experience. At illFixit Wireless we strive to provide an exceptional electronics repair service to each and every customer. The ideal candidate must be able to effectively greet customers, properly communicate and perform the necessary steps in the repair process, and accurately input details and technical data into our CRM software. They must also be able to work in a team setting and effectively communicate with other technicians and customers.The individual must be willing to learn a wide aptitude of repairs on different electronic devices. The service technician’s role is to receive, asses, diagnose, and repair cellular and wireless devices. It includes testing, diagnosing, repairing, maintaining, upgrading and installing, all types of hardware and equipment while ensuring optimal workstation performance. The technician will be troubleshooting problem areas in a timely, accurate manner to determine and execute the appropriate solution.Responsibilities1. Customer service and relations· Greet customers as they enter the store.· Answer phone calls· Communication and comprehension of the customers concerns and the issues they are experiencing.· Providing possible solutions to a problem immediately· Inventory management· Keeping proper records of transactions and data entry with a POS software· Perform other related duties as required during working hours.· Shipping and Receiving· Keep the work areas and the shop clean and organized· Provide status updates to customers for special order items.2. Strictly to follow the instructions and procedures in the repair process.· Receive, Test, Diagnose and repair of damaged devices· Troubleshooting hardware and software issues· Be familiar with cellphone and tablet hardware/ software issues· Testing electronic equipment with the use of hardware/software tools· Disassembling cellular devices and tablets· Installation and replacement of components· Performing multiple repairs on different devices at once· Accurately document instances of hardware failure, repair, installation, and removal.Knowledge· Computers, cell phone, and tablet hardware and software systems and applications· Cell phone networks, computer networks.· Cell phone troubleshooting· Hardware components knowledge and testing· Knowledge of electronic multi-layer boards· POS and inventory system experience· Application development and structureSkills· Excellent Communication and Customer Service Skills· Technical aptitude· Strong troubleshooting skills· Excellent diagnostic skills· Multi-tasking· Critical thinking· Steady hands· Patience· Written communication· Extensive knowledge of electronics and our industry· Abilities to make fast and appropriate decisions· Teamwork· Time management· Organizational· The ability to work as a team and solve tasks in an organized mannerPersonal Attributes· Be honest and trustworthy· Be respectful· Posses cultural awareness and sensitivity· Be flexible· Demonstrate work ethics· French considered an asset, but not essentialEducationSales experience in the mobile or electronics industry is a huge asset. Electronic diploma of College or experience in electronics repair. Willing to provide training for the right candidate.Job Types: Full-time, PermanentSalary: $38,000.00-$40,000.00 per yearSchedule:

• 8 hour shift

Education:

• Secondary School (preferred)

Experience:

• customer service: 2 years (preferred)

Work Location: One locationQuick Apply

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