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RV Service Manager - Jobs in Kanata, ON

401 Auto
Job LocationKanata, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

The 401 Group of Companies, is proud to be recognized as one of Canadas fastest growing dealer groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. The 401 Group of Companies has 20+ locations across Ontario including the Blackshop Restaurant and Wine Bar as well as our headquarters, both located in the thriving city of Cambridge, Ontario. Our brands include but arent limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats. If you have a growth mindset like us, wed love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!Location: 20 Frank Nighbour Place, KanataHours: Monday - SaturdayOur Service manager will help to ensure the efficiency and productivity of the Service department and will strive to develop an action plan for the department profitability. They will train and motivate employees to meet and exceed business and customer expectations!Role and Responsibilities:

  • Experienced in providing exceptional customer service
  • Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
  • Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
  • Develop and implement a long-term strategy and action plan to attract and retain customers
  • Coach team members to provide excellent customer service
  • Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the departments profitability
  • Recruit, develop, motivate, recognize and hold accountable an Auto Service team that will meet established objectives and targets for sales and profitability
  • Understands and maintains warranty platforms.
  • Professionally & effectively resolve customer and employee complaints and concerns
  • Ensure compliance with Health and Safety and all other workplace regulations and policies
Qualifications and Skills:
  • 12 Grade Diploma or GED
  • Minimum 5 years experience in the automotive service industry
  • Minimum of 3 years of management experience in the automotive industry
  • Excellent communication, interpersonal and time management skills
  • Ability to adapt to a changing environment and meet deadlines
  • Strong computer & leadership skills
  • Automotive Technician’s License is an asset
  • Good communication skills and attention to detail
  • Must have the ability to multi-task and work under pressure
  • Must be willing to be flexible with work schedule
The 401 Group of Companies is an equal opportunity employer and we are pleased to accommodate individual needs within our recruitment process. Please speak with our HR department should you require any accommodation.Quick Apply
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