Front Desk Clerk - Jobs in Keewatin, ON

Job Description

Willing to train but must haves include:

• Must have open availability (7:30am to 9:45pm 7 days a week)
• Must be able to work up to 5 shifts a week
• Must be able to work 15 to 30 hours a week
• Must be willing to do laundry including ironing
• Must have strong attention to detail and multitasking ability
• Reliable transportation to and from work

Duties

• Always able to deal with people sensitively, tactfully, diplomatically, and professionally
• Welcome guest by greeting, answering questions, and responding to requests
• Manage walk-in traffic. Sign in guests as needed, verifying pre-registration, obtain guest information and signatures, take payment or a pre-authorization in the form of cash, debit, or credit, issuing guest room keys
• Provide quotes for room rates
• Coordinate the Front Desk with Housekeeping in terms of room readiness i.e. which rooms need to be completed in which order and check rooms after housekeeping has finished to ensure that the room is ready for the next guest
• Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
• Answer the phone in a timely and polite manner including providing answers to questions about the Inn and the rooms.
• General office duties that include, filing, maintaining a presentable Front and Back of house as well as help housekeeping with laundry.
• Using Five Star Hotel Systems to make reservations and cancel reservations that are received via email, telephone, and Expedia.
• Resolve guest complaints and concerns within scope of authority; otherwise refer the matter to the Front Desk Management.
• Record any pertinent information in the communication book for all staff members to read so they are setup for a successful shift
• Occasionally help Housekeeping with stripping rooms, cleaning rooms, making beds, etc.

Qualifications:

• Excellent customer service skills
• Strong organizational skills, interpersonal and communication skills
• Previous Front Desk experience is an asset but not required
• Experience handling money in all forms (Debit, Credit Card, Cash)
• Intermediate to advanced computer knowledge required
• An energetic, friendly, and cheerful demeanor
• Ability to work independently as well as within a team
• Comfortable working alone and/or with little supervision
• Ability to follow instruction
• Time-management skills
• Eager and focused to exceed guest expectations
• Punctual and reliable
• Available to work weekdays, weekends, evenings, and holidays (4 to 8-hour shifts between 7:30am to 9:45pm)

Part-time hours: 15-30 per weekJob Types: Part-time, PermanentSalary: From $15.50 per hourSchedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Education:

• Secondary School (preferred)

Experience:

• administrative assistant: 1 year (preferred)
• receptionist: 1 year (preferred)

Work remotely:

• No