FLM, Distribution Operations Management - Jobs in Kenora, ON

Job Description

44562 - Kenora - Regular - OngoingSafety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. Employees will be required to either be fully vaccinated or undergo regular rapid antigen testing in order to access a Hydro One worksite.Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.It’s an exciting time to join the team at Hydro One!*NOTE* Hydro One introduced a Hybrid Work Pilot Project in 2022 for most office-based roles. Employees work in-office/on-site two days a week and remotely from home for three days a week. Hydro One is adding refreshed workspaces and technology to support these changes. Join us as we ‘trial & learn’ a new modern way of working and be a key driver of future state!In office but with intention – a time for team and trust building, collaboration, and socialization. Please reach out to us to learn more!Job Function:

• Under the direction of the Operations Manager, be responsible for the assigned work at the DOMC.
• Supervise Distribution Operation Controllers in the dispatch of Regional Line Maintainer and Customer Service Representative crews.
• Administer applicable policies and procedures.
• Assess, plan, prioritize and schedule work.
• Be accountable and promote the safety of the unit.
• Monitor work in progress, review work methods, processes and ensure that appropriate resources are available.
• Assist in maintaining a high level of public, customer and employee relations.
• Ensure that staff is adequately trained. Provide and maintain necessary data and reports.

• Supervise staff in the DOMC on a 7x24 hour rotating shift basis to effectively manage distribution system planned and forced outages, system performance analysis and outage management support.
• Manage the distribution system to minimize customer impact and optimize system performance through established processes and procedures.
• Monitor safety, quality and quantity of work, time and accomplishment reporting, and conduct cost effectiveness.
• Take and/or recommend appropriate positive feedback and recognition.
• Ensure discipline is maintained through monitoring of subordinate activities and take appropriate action.
• Participate in personnel matters in areas such as interviewing, selecting, disciplining, evaluating and motivating staff.
• Administer policies, procedures, applicable legislation and the collective agreement(s) as required. Be familiar with appropriate policies and procedures, obtain guidance where necessary and provide interpretations for staff.
• Assess, plan and schedule work for the DOMC. Based on future needs establish annual work program, assist in budget preparation, monitor program status and report progress.
• Assign appropriate portions of work program to subordinates.
• Develop and implement changes in program to meet changing conditions.
• Review priorities and resources and take appropriate action to meet needs.
• Assist in the preparation of the safety program using OHSC material as applicable to meet local needs.
• Provide safety leadership to subordinates.
• Monitor effectiveness of the program by observation and review of incident reports.
• Participate in accident investigations as required.
• Conduct safety analysis to identify and safeguard hazards for jobs not covered by established procedures.
• Identify hazards to staff and advise supervisor as required.
• Deal effectively with external and internal customers, to resolve all issues quickly and proactively.
• Monitor work in progress through review of assignments with staff. Take or authorize corrective action where necessary.
• Monitor the performance and progress of assigned work to field forces from the DOMC.
• Supervise the prioritization of trouble calls.
• Ensure appropriate resources are available to complete work.
• Review established processes and evaluate performance. Develop and implement new processes and effectively introduce to the staff.
• Monitor progress, provide feedback and recommendations for changes.
• Evaluate staff training needs and recommend improvement programs as appropriate. Arrange technical upgrading sessions as required.
• Provide coaching, counseling, evaluation and career planning through regular performance reviews with staff.
• Provide data and the necessary reports on activities to supervisors and stakeholders.
• Perform other duties as required.

Selection CriteriaEducation:

• Requires a basic knowledge of electrical principles associated with overhead and underground facilities of all distribution voltages.
• Requires knowledge of computer technology in order to utilize various software. Requires good oral/written communication skills to prepare reports.This knowledge is considered to be normally acquired through the completion of Grade XII plus 2 years further concentrated study.

Experience:

• Requires experience in line construction, maintenance and trouble call management.
• Requires experience in Lines safety, Work Protection Code, Distribution Lines Standards, techniques, fuse coordination, joint use, lines related material, map reading and lines trade equipment.
• Requires an understanding of Lines work methods and procedures peculiar to the various geographic regions across the province.
• Requires experience in the supervision of staff and in public relations responsibilities.
• A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2021.Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.Deadline: May 03, 2022In the event you are experiencing difficulties applying to this job please consult our help page here.Job Segment: Operations Manager, Distribution, Manager, Electrical, Operations, Management, EngineeringQuick Apply

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