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PrairieCoast Connect Service Representative - Remote - Jobs in Kindersley, SK

PrairieCoast Equipment
Job LocationKindersley, SK
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Our employees are the backbone to our success and our most important resource.A PrairieCoast OverviewPrairieCoast Equipment is a progressive John Deere Dealership with 10 locations throughout Northern Alberta and British Columbia.We are committed to providing premier products and superior customer service. We embrace Technology and utilize it to better serve our customers. We value integrity, innovation, and passion. We act like owners and are accountable for our actions. Over 65% of PrairieCoast Equipment is owned by employees and we offer a RRSP and TFSA eligible Employee Share Ownership Plan.Noteworthy awards

  • One of Canada’s Best Managed Companiesâ„¢ each year since 2013
  • One of Canadas Top Small & Medium Employersâ„¢ 2020, 2021 and 2022
  • Recognition by John Deere as a top performing dealer in North America
We Offer
  • A competitive compensation package with performance-based bonus opportunities
  • Benefits that include a wide range of extended health benefits, travel insurance, prescriptions, dental, life, disability, and critical illness
  • Opportunity to participate in Ownership of the company
  • A referral bonus program
  • Annual sick pay allowance
  • Employee company and vendor discount programs
  • Employee Assistance program
  • Peer recognition program
  • Strong focus on training and leadership development
  • Company contests and team building events
  • The opportunity to interact with leaders of the company
What Is PrairieCoast ConnectPrairieCoast Connect is our customer solutions center. It is for our customers, staffed by our employees, and created to provide customers with expanded solutions. What started out as an overflow call center is quickly evolving into a fully digital dealership supporting John Deere customers with Parts, Service and Sales.PCC Value Added Includes:
  • Skip the drive, skip the line! We always answer your call.
  • Parts support to quickly lookup, verify local dealership stock and have set aside, ship, or order part if required.
  • Direct access to additional John Deere Support
  • Immediate technical support to help troubleshoot and determine if it can be immediately repaired or if additional dealership assistance is required.
  • Follow up on recent equipment purchases to ensure satisfaction and offer support
  • Machine monitoring to proactively call and assist customer in error codes and troubleshooting
  • Proactive calls to notify customer about Warranty Expirations on their equipment
  • Extended hours, weekend, and Stat coverage, 24/7 Emergency after hour assistance
As a PrairieCoast Connect service representative you will: Advise on basic diagnostics, repairs and maintenance work on customer and/or dealer-owned equipment. Promote and sell dealership service work as well as overall organizational promotion, and internal support.The ideal candidate will have
  • 3+ years previous John Deere Ag and Turf technical experience
  • Ability to work as part of a remote team environment
  • Ability to research, problem solve and work independently
  • Ability to communicate effectively using phone, email, text, chat, etc.
  • Service, Repair and machinery knowledge
  • Data entry/keyboarding skills
  • High School diploma or equivalent experience
  • Must be flexible regarding workdays and hours
  • Experience on Salesforce, InContact, CDK, John Deere Systems is an asset
  • Agricultural parts experience is an asset
Job Type: Full-timeSchedule:
  • 8 hour shift
Application question(s):
  • How many years of John Deere technical experience do you have
  • What is your expected wage for this position
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