Aftermarket Field Service Specialist - Jobs in Kitchener

Job Description

The Automation and Robotics Division is a team of problem solvers who automate and improve manufacturing processes through innovative projects. Speed, precision, flexibility, adaptivity, and tenacity are traits that our people share with the robotic systems we create. With an intense focus on customer experience, we are growing rapidly and constantly evolving. Our team members tackle challenging robotic pick-and-place, packaging, palletizing, assembly, and quality inspection applications for clients across North America in multiple industries. Typical projects range between 3-12 months in duration, $100k to $10M+ in value, and 3 to 20 awesome team members you can count on.Click here to see a JMP Solution in action: https://www.youtube.com/@jmpsolutionsWhat would a typical day be like Support customers experiencing challenges with existing robotic automation equipment by first gaining a thorough understanding of the current condition and issuesTroubleshooting onsite or remote highly technical challenges with customers, often with little prior direct experience with the system or customer requiring supportPerform scheduled semi-annual service visitsPerform regular preventative maintenance on robots, including tasks such as oil replacements, cleaning, and lubrication to ensure optimal performance and longevityProvide an extraordinary customer experience while tackling field service requestsCalibrate and troubleshoot PLC’s, robots, motion systems, and vision systems Test, and final implementation of a variety of robotic and flexible automation systemsProvide input and feedback to team members to support continuous improvementGain exposure to several industries including food, consumer packaged goods, and heavy machineryGiven the nature of the work, employees do work over weekends or outside of standard business hours as required. Trips to customer sites in North America several times per year are required, typically lasting 1-2+ weeks per trip. Typical travel up to 60-80% of the year in North America.What qualifies you for this opportunityA minimum of 5 years in a manufacturing an/or integration environment using Rockwell/AB controls, HMI’s, sensors, and vision systemsExperience with Robotics would be considered an assetEagerness to roll-up your sleeves to troubleshoot equipment, turn wrenches, and check wiringCustomer service onsite experienceAbility to comprehend existing PLC and robot programs, electrical drawingsRelentless pursuit of learning and growth in the world of industrial automationLoves to travel and be on the road, thrives in high pressure situationsHow could you boost your applicationExperience with programming and electrical designA portfolio of projects in which you made significant contributionsProficiency with reading electrical and mechanical drawingsCollaborating with a multi-disciplinary team on innovative projectsWhat does JMP Offer YouHere at JMP, we offer a very generous compensation and benefits package including:HealthDental coverageRRSP Matching401K Matchingand more!ConvergixCONVERGIX Automation Solutions (CONVERGIX) is a global systems integrator specializing in custom automated manufacturing systems including, robotics, controls, material handling, information systems, and process automation. As a complete solutions provider, we offer our customers technical expertise and creative solutions to dramatically improve and enhance their processing, manufacturing, and logistics operations.We are a single Source Automation Solutions Provider that leverages the Geography, Technology, Industry expertise and Capacity of the entire Convergix portfolio across the entire value chain for our customers. We leverage creative, solutions-oriented engineering and technology to close gaps in process efficiency and drive industries forward. JMP Solutions (a Convergix Company)Founded in 1987, JMP is an automation systems integrator offering solutions to diverse industrial and consumer end markets. It designs, engineers, and integrates hardware and software to automate its customers’ manufacturing and production facilities. Headquartered in London, Ontario, with an established North American footprint consisting of 17 office locations across the U.S. and Canada, the Company’s multi-geographic branch model provides it with a strategic advantage over smaller, sub-regional competitors, allowing it to provide targeted, local support while also growing with its blue-chip customer base across geographies and applications. We are certified as a “Great Place to Work” in both Canada and US. We have also been awarded one of the “Top 50 Best Workplaces Canada” nine (9) times, including Best Workplaces for Inclusion, for Women and Professional Services 2021 and 2022. What does JMP valueOur values are our foundational concepts on which we build JMP; we adhere to these no matter what mountain we climb.Integrity: We do what we say we will do, every time, all the time.Relationships: We identify professional working relationships and create opportunities to develop those relationshipsCollaboration: We team together to achieve far more than we could on our ownLeadership: We value people who lead by example, take pride in what they do and inspire othersRespect: We promotes a caring environment of mutual respect for employees, customers, partners, and communitiesExcellence: We set high standards of performance for ourselves and our teamWhy join the JMP teamAs a growing company in the industrial technology industry and rooted with strong corporate values, JMP Solutions can offer a unique value proposition to employees. Our employee promise is a rewarding employee experience delivered through a focus on three key areas:Development and Career GrowthImpact and RecognitionFlexibility and CollaborationWe thank all candidates for their interest, however only those considered for an interview will be contacted.JMP Solutions has an accommodation program in place that provides reasonable accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources.