Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Team Lead - Jobs in Kitchener

Robertson Human Asset
Job LocationKitchener
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

You will be responsible for providing unprecedented customer service by interacting confidently and efficiently with internal and external customers (Dentists and Hygienists, Field Sales Reps, Service Technicians, and Purchasers) by phone, email, and social media.PRIMARY RESPONSIBILITIES

  • Become an expert on the company #39;s dental products and services.
  • Lead the CSR team and delegate tasks to team members.
  • Assist with processing customer orders.
  • Regularly update customers on delays or back-orders.
  • Assess and resolve customer inquiries/complaints.
  • Actively support customers by suggesting better solutions and upselling additional products if relevant.
  • Administer sales programs.
  • Be the person who leads the customer interaction with the Accounting and Warranty departments when required.
  • Administer discount and rebate programs with dealer partners, and the registration and planning of trade shows and conferences.
  • Manage all the reporting requirements for the Sales and Marketing leadership team.
RequirementsEDUCATIONamp; TRAINING
  • University degree or equivalent industry education.
WORK EXPERIENCEamp; ACCOMPLISHMENTS
  • 4+ years of customer service experience.
  • Experience professionally interacting with customers in a fast-paced environment.
  • Dental or medical device industry experience is optional but preferred.
SKILLSamp; COMPETENCIES
  • Excellent planning and resource allocation skills.
  • Clear and concise communication skills (verbal and written).
  • Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
  • Social media skills would be an asset.
  • Consistently produces quality work with limited supervision.
  • Be able to support and coach team members in following procedures and professional conduct.
  • Demonstrates a strong work ethic.
  • Able to handle difficult situations with patience, tact, and grace.
  • Meets expectations and fulfills commitments on time.
OTHER REQUIREMENTS
  • You must reside in the Greater KW-Cambridge region as this is a 5-day/week in-office position.
Benefits
  • Base salary
  • Company profit sharing
  • Extended health and dental benefits
#customerservice #careers #hiring #dental

APPLY NOW

Customer Service Team Lead Related Jobs

© 2021 HireJobsCanada All Rights Reserved