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Patient Support Specialist - Jobs in Kitchener, Ontario

Cloud DX, Inc.
Job LocationKitchener, Ontario
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionCloud DX is growing, and we are looking for a Patient Support Specialist to assist our customers with any questions or technical issues when using our products. This will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. What You’ll Do

  • Answering our Customer Support line, live chat and email channels to diagnose client issues with our products and services while providing exceptional client support.
  • Optimize the customer, clinicians and patients, experience by providing outstanding customer service.
  • Diagnose and resolve technical hardware and software issues involving installation and operation of our cloud-based vital sign monitoring hardware and software.
  • Use a critical eye to review tickets and determine appropriate next steps, escalating priority issues when needed.
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
  • Follow-up and make scheduled callbacks to customers where necessary.
  • Stay current with system information, changes and updates.
  • Build and maintain relationships with support leads in our distribution network, gather feedback regarding our products and services, promote best practices and cement relationships.
  • You will work with Operations and Sales to train and educate Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.
  • Assist in the logistics of connecting and testing health kits and shipping those kits to customers and potential customers in the Canadian marketplace.

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