Deskside Tech - Jobs in La Prairie, Quebec, J5R 2E4

Job Description

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.Position: Deskside Tech Location: La Prairie, QC J5R 2E4 Duration: 6 Months (Possible extension upto 1 year) Job Type: Temporary AssignmentWork Type: OnsiteLanguage: French and English Shift: 8-5 (Monday-Friday)

• The site requires ability to speak both French and English
• Deskside Support Role - Tech will be the front line of Client and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services.
• You #39;re highly skilled at detection of users #39; needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.
• You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets.
• You are the customer advocate and coordination point for all customer issues and requests, even if these are beyond the scope to solve and take ownership of their issue.

Additional Requirements:

• Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
• Demonstrated customer focus evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.

Knowledge and Skill Requirements:

• Excellent Customer Service Skills
• Advanced knowledge of installation and operation of relevant software, hardware and other equipment.
• 3-5 years of related experience and training.
• A+ certificationamp; Microsoft MCP Certified a plus.

Key Competencies:

• Ability to deliver great customer experiences and to be invigorated by constant personal interaction
• Ability to manage multiple, simultaneous tasks, client relationships and expectations
• Strong communication skills
• Positive Attitude

We will be looking for:

• Tech level II
• Bilingual FR / ENG
• Who can work independently
• Follow standard processes and manage priorities
• Fast learner and curiosity
• Experience with projects and implementation are desirable skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.