Seasonal Customer Service Attendant/Dockhand - Jobs in La Ronge, SK

Job Description

Proudly building upon a 60 year heritage of aviation excellence, and employing a diverse fleet of fixed wing aircraft on wheels, skis and floats; Rise Air continues to be the largest Scheduled, Charter and MEDEVAC aviation operation in Saskatchewan. Rise Air has opportunities for Customer Service Attendant/Dockhand for this summer float season in LaRonge, Saskatchewan.Seasonal Customer Service Attendant/DockhandsLaRonge, SK Full Time TermPrimary ResponsibilitiesCustomer Service

• Ensure consistent and superior customer service through awareness of customer needs, and trends.
• Maintain a positive attitude towards customers and colleagues within a fast-paced work environment.

Check-ins

• Conduct passenger check-ins for all charter and scheduled flights at the related terminal or base.
• Process and/or track all baggage and freight requirements.

Cargo

• Accept and handle cargo in accordance with approved standards, policies and procedures.
• Process dangerous goods shipments.

Ground Services

• Handle baggage and cargo and load/unload aircraft.
• Assist flight crews and customers requiring assistance to enplane/deplane or handle baggage.
• Safely and efficiently operate and maintain ground support vehicles and equipment.
• Marshall and tow aircraft.
• Receive float aircraft on docks and secure them.
• De-ice/anti-ice aircraft.
• Groom/detail aircraft interiors/exteriors as required.

Fuelling System

• Accept fuel deliveries and perform fuel quality checks.
• Deliver fuel into plane, fuel drums, etc, and to customers.
• Ensure paperwork for tracking fuel delivery and supply is completed appropriately and in accordance with company policies and procedures.

General Responsibilities

• Develop and maintain knowledge of the companys vision, mission, and values.
• Foster a team-based environment through collaborative working relationships.
• Ensure optimal communication with all employees and internal partners.
• Carry out duties in accordance with health, safety and environment legislation and regulations.
• May have "on call" responsibilities.

QualificationsEducation and Experience

• Typically, the knowledge and skills required for this position include a high school diploma or equivalent. Previous experience or training in aviation is considered an asset.

Skills, knowledge, and abilities include:

• Demonstrated experience in serving a diverse and complex customer base.
• Professional judgment and well-defined conflict resolution skills in handling sensitive situations with tact, diplomacy, and high ethical standards.
• Strong verbal and written communication skills.
• Sound problem solving, decision-making, analytical thinking, planning, prioritization, and execution skills.
• Ability to learn and adapt quickly to organizational requirements.
• Ability to take initiative and ownership of projects and tasks and execute effectively and in a timely manner.
• Strong leadership skills and a hands-on, self-motivated, and demonstrated positive, can-do attitude.
• Excellent time management skills with the ability to organize, multi-task and prioritize.
• Ability to obtain and maintain a Provincial drivers license and an Airside Vehicle Operators Permit (AVOP).
• WHIMS and Dangerous Goods Awareness Training.
• Excellent oral and written communication skills.
• Working knowledge of basic computer applications.
• Willing to work shifts as needed.

Working Conditions

• The CSA/Dockhand will work shifts as assigned on days, evenings, and weekends. 50 per cent of the work is performed outdoors, including inclement summer and fall weather.
• This position is physically demanding. The CSA/Dockhand must be able to safely undertake physically demanding tasks.
• Able to accept call outs as required. Occasional overtime, on call shifts and/or travel may be required.
• Ability to handle customer luggage and freight.
• Ability to lift 70 pounds.
• Able to safely provide various ground services related to aircraft and equipment.
• Able to work in enclosed spaces and on elevated work platforms.

This position falls under the Teamster Local 395 agreement.As this is a Safety Sensitive Position, selected candidate(s) must test negative for controlled substances and alcohol prior to employment. We appreciate all applicants, however only those selected for interviews will be contacted.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected