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Director, Conference Services and Catering - Jobs in Lake Louise, Alberta

FAIRMONT
Job LocationLake Louise, Alberta
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionAt Fairmont Hotelsamp; Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director, Conference Services and Catering will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client.Summary of Responsibilities: Reporting to the Director of Salesamp; Marketing, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Direct and manage all activity related to the Catering office, ensuring all service standards are followed
  • Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
  • Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
  • Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
  • Conduct site inspections as required
  • Develop annual business plans for the department in conjunction with the Director of Salesamp; Marketing
  • Ensure that function bookings, group resumes, event contracts and banquet event orders are prepared and distributed accurately and efficiently
  • Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
  • Work closely with the Director of Foodamp; Beverage to prepare monthly forecasts
  • Balance operational, administrative and Colleague needs
  • Follow departmental policies and procedures
  • Drives function space optimization/maximization to ensure the best utilization of space for guest experience and financial performance
  • Lead a team of Conference Service Managers
  • Onboard new team members
  • Lead training and recruitment efforts
  • Follow all safetypolicies
  • Other duties as assigned

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