Professional Guide (IGA/ACMG Certified) - Jobs in Lake Louise, Alberta

Job Description

Job DescriptionThe Fairmont Chateau Lake Louise has a long rich history in Mountain Guiding in Banff National Park and we are excited to find a passionate Head guide that will keep that tradition alive and thriving.As a Professional Interpretive Guide in the Canadian Rockies, you will be responsible for delivering high-quality, engaging, and informative tours to visitors in one of the most stunning and ecologically significant areas of Canada. Your role will be to share the natural and cultural history of the region, promote conservation, and provide an enriching experience for individuals and groups. You will guide tours, lead educational programs, and facilitate outdoor adventures while fostering a deep respect and understanding of the environment and stewardship of the Nation al Parks. You will be responsible for mentoring and training a team of Apprentice Guides under you and take pride in their professional growth as well as the growth of the Mountain Adventure Guide program here at the Fairmont Chateau Lake Louise.What you will be doing:Interpretive Toursamp; Programming -Lead guided hikes, walks, wildlife talks and interpretive programs for visitors of varying ages and abilities.Provide historical, geological, ecological, and cultural insights into the Canadian Rockies, including its flora, fauna, and Indigenous heritage.Customize tours based on group interests, age, and fitness levels while ensuring educational content is accurate, engaging, and fun.Educational Outreach -Develop and present interpretive programs, talks, and demonstrations for visitors in a variety of settings, including luxury hotel, outdoor venues, and group settings.Foster environmental stewardship by educating visitors on sustainable practices, conservation efforts, and Leave No Trace principles.Train and provide feedback to a developing guide team under you. Safetyamp; Risk Management -Ensure the safety of participants during tours and activities by adhering to all relevant safety protocols and guidelines.Maintain first-aid certifications and be prepared to respond to emergency situations if they arise.Ensure that all outdoor activities are conducted in a safe and responsible manner, with proper risk assessments and preparation.Customer Serviceamp; Engagement -Provide excellent customer service by answering visitor inquiries, addressing concerns, and creating a welcoming atmosphere.Act as an ambassador for the region, promoting local attractions, businesses, and experiences.Tailor experiences to different visitor demographics, ensuring each guest has an enjoyable and memorable experience.Team Collaboration -Work collaboratively with other interpretive guides, the Sales and Marketing, and Group Tours teams and park management to deliver seamless, high-quality programs.Participate in team meetings, training sessions, and professional development opportunities to enhance guiding skills and knowledge of the region.Collaborate with the Director of Resort Activities to develop programs and maintain performance levels.Administrative Tasks -Maintain accurate records of tour participants, feedback, and program evaluations.Assist with the preparation and maintenance of materials, equipment, and supplies for programs.Ensure that all tours and programs meet required standards, policies, and regulations.Schedule programs and staff accordingly.Book and promote private group tours.Others duties as assigned.