Customer Service Representative (CSR) - Jobs in Langley, BC

Job Description

Welcome to G&G Brands! We are excited that you are thinking about joining the family, and we’re proud to share our story with you. Since 1991, we have been a leading Canadian wholesale supplier of lifestyle and sporting goods, specializing in the golf and corporate industries. We are looking to invest in a committed candidate seeking long-term employment and opportunities for growth within our family-owned and operated business.In case you didn’t know, we also happen to have a cool team, working in a cool space, you should check it out…(https://youtu.be/6UGBh29joy8)Position OverviewReporting to the Director of Customer Service, the Customer Service Representative (CSR) is responsible for delivering exceptional service and support to G&G’s current customers, prospective national account base and sales force. Standard hours are 8:00am – 4:30pm, Monday to Friday. Successful candidate will be located in Aldergrove, BC.Duties And Responsibilities

• Field customer and sales professionals’ inquiries for retail and corporate sales divisions
• Effectively manage current customer account base
• Consistent and timely communication on a daily/weekly basis with sales force
• Convey product knowledge, pricing, and programming to our customer base where required
• Full cycle order entry from product inquiry to final shipment
• Run weekly/monthly inventory and sales reports and distribute to sales force and customers as required
• Handle customer complaints, pricing discrepancies, and damaged goods on a case-by-case basis
• Provide professional, fair, and productive problem-solving resolutions as it relates to customer or sales representative issues
• Collaborate internally to improve existing reporting methods and company procedures
• Product knowledge specialist
• Provide customer sales support for in-person schedules and walk-in appointments
• Initiate sales calls, prepare presentations, and build long-lasting relationship with current and prospective customers

Required Skills & Qualifications

• Minimum High school diploma or GED equivalent, related Post-Secondary education or certificate considered an asset.

• Must be fluent in English (French would be an asset)
• Exceptional communication, negotiation, and interpersonal skills
• Proven inside or outside sales experience
• Self-motivated and driven
• Proven ability to create and grow client relationships

• Demonstrate ability to problem-solve and adapt to changing priorities

• Excellent organization and time management skills
• Ability to complete a high volume of tasks and projects with little guidance

• Ability to work in a fast-paced environment
• Works well within a team environment
• Proficient in Microsoft Office and Outlook
• BA/BS degree or equivalent work experience
• Possess a Valid BC Driver’s License

Who We Are: Based in Langley, BC, G&G Brands is a leading Canadian wholesale supplier of lifestyle and sporting goods, specializing in the golf and corporate promotional industries. Since Gord German founded the business in 1991, it has continued to evolve and to this day remains proudly family-owned with daily operations being carried out by Brad and Jessica German. G&G offers over twenty top quality brands, two national sales forces and a best-in-class customer service team to support over 1000 active accounts across Canada. In its 31st year of business, G&G continues to share its collaborative formula for success with its current and prospective customers, suppliers, and employees alike.To learn more, please visit our website: www.gandg.caWhy Work Here:

• Career growth and learning opportunities
• Competitive compensation (based on experience)
• Extended medical plan (available after 6 months)
• Group RRSP-match program (available after 1 year)
• Employee discount on all the brands we sell
• Team building activities & amenity room featuring arcade games, ping pong table & golf simulator
• In-house gym, fully equipped with a treadmill, rowing machine, weights, & Peloton bike

Job Types: Full-time, PermanentSalary: $45,000.00-$50,000.00 per yearBenefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site gym
• On-site parking
• RRSP match
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (required)

Experience:

• customer service: 2 years (preferred)

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