General Manager - Operations - Jobs in Langley, BC

Job Description

About usAt Shack Shine, it’s all about people! We’re growing and seeking an outgoing and professional General Manager to join and lead our team. In this role, you will create and maintain a world class service company where employees want to show up and deliver their best work. You will drive growth and profitability through promoting a fun, healthy performance culture and by consistently bringing “A” players to the business. We are not just looking for an employee, but rather a BUSINESS PARTNER who is motivated by the potential of an equity share opportunity. You should have a strong desire to be a business owner and take pride in something that is yours.Shack Shine is a part of the O2E Brands family, and we make the ordinary business of house-detailing exceptional by being leaders in customer experience and innovation. Our goal is to make it easy for our customers to take care of their homes—to give them the shiniest house on the block and make their home happy.And it’s not just our brand that is exceptional, our team is too! We foster a culture people want to be a part of. We strive to make work rewarding and fun. If you want to be a part of a team where it’s all about people, and want to work with a company where you can grow with it, please read below.Responsibilities

• Oversee and manage the day to day operations of the organization
• Create realistic business plans & execute on them to ensure revenue and performance goals are achieved
• Deliver on business strategy and targeted financials (labor margin, gross profit and net profit)
• Responsible for recruiting and hiring: conduct candidate interviews, hire and terminate employees as needed, facilitate on-going onsite training
• Drive culture and engagement of all employees within the company, including hosting culture events, providing growth opportunities and increasing team engagement
• Complete coaching meetings with the management team (Operations, Sales, Admin) to hold them accountable for delivering key business results, including:

Operations:

• Conduct regular field visits to job sites to coach technicians on job planning and order of operations, ensuring productivity targets are met
• Follow the Franchise system’s “Shack Shine Way”
• Hold accountability to keeping the equipment and truck clean and maintained
• Coach exceptional customer service skills

Sales & Marketing:

• Ensure weekly estimate and sales targets are consistently hit
• Provide oversight on key marketing campaigns and budgets to track their effectiveness.
• Provide coaching to Sales team to ensure accurate quoting

Admin:

• Keep the AR to a reasonable standard
• Maintain schedule with up to date service appointments, while balancing efficiency and customer needs
• Respond to emails & calls daily

What people say about youYou are driven, coachable and have experienced being on a winning team. You are a natural leader and an exceptionally hard worker – a prioritizing machine. You are very organized and are competent with numbers. You have built and led teams before, and you are not afraid to ‘lead from the front’ and get your hands dirty to leave a customer with an exceptional experience. Your preference to set and hit goals is evident in almost every area of your life. You love coaching and nurturing talent and are not afraid of being held accountable or holding people accountable to their goals. You are passionate about growth and business, while following and creating systems.What you’ll bring to the table

• Experience in the home services industry and experience managing a business
• Be self-motivated & goal oriented
• Strong entrepreneurial spirit and willing to roll up your sleeves to get things done
• A PASSION for following and creating systems
• The mindset of a Coach, a Thinker, and a Doer with a high level of adaptability
• Working knowledge of all Google Suite products (experience using Salesforce an asset)
• Highly effective project management and prioritization skills
• Proven ability to recruit and lead a successful, motivated team
• Ability to assign and delegate work, problem solve, answer questions and evaluate performance
• Energetic and positive personality
• High degree of resourcefulness, flexibility, adaptability and logical thinking
• Strong communication and organizational skills
• Comfortable managing people, P&L statements, and overseeing customer transactions

Do you want this jobTell us why you are a perfect fit for this role by submitting your resume, cover letter and a video using LOOM (https://www.loom.com/) to kit . hulbert @ shackshine . com.We want to hear:

• What excites you about the role
• What makes you qualified for it
• What is your favourite powertool and why
• What does your perfect weekend look like

Job Types: Full-time, PermanentSalary: $65,000.00-$90,000.00 per yearBenefits:

• Automobile allowance
• Paid time off
• Profit sharing

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Langley, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Business Management: 3 years (preferred)

Language:

• English (required)

Work Location: One locationQuick Apply

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