Inside Sales Associate - Jobs in Langley, BC

Job Description

Are you a customer service oriented professional Do you have a passion for salesThe Universal Group is expanding its team supporting our customers and Account Managers across our Traffic Control business. We have an exciting opportunity for an Inside Sales Associate to join our Sales and Marketing department to support both current and future growth.The CompanyThe Universal Group is an industry leader in traffic control services, traffic management planning, traffic signage & equipment supply, landscaping, temporary labour, and occupational health and safety. The Universal Group operates across British Columbia with operations in the Okanagan, Vancouver Island, and the Lower Mainland; and as of late 2021 we have operations in Ontario and Quebec. With a growing employee base and through a number of strategic acquisitions, The Universal Group is expanding nationally making us the prominent player within the traffic control industry. As an employee of the Universal Group, we promise to provide that same peace of mind to you, as you contribute to our mission, demonstrate our core values and deliver best-in-class services.Who You AreYou will interact each day with our customers who trust us with their Traffic Control services, Signage requirements and Equipment Sales and Rentals needs. You will be responsible for communicating with customers, understanding their needs, ensuring a smooth end to end customer experience.Job Responsibilities

• Respond to incoming customer inquiries through various channels such as phone, email and web
• Quote prices, credit terms, or other bid specifications
• Process orders, forms, applications, or requests. Submit sales contracts for orders
• Learn to identify customer needs or desires in order to recommend the appropriate product or service
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
• Keep a record of incoming inquiries to be able to reference at a later date
• Work with colleagues when necessary to resolve customer complaints
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Stay current with products, services and trends in the Traffic Control industry so as to be able to answer questions from customers
• Maintain customer records in accordance with company data compliance standards and processes
• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products
• Other duties as assigned

Job Skills and Qualifications

• Minimum 3-5 years experience in a related position
• Minimum High school diploma, however a post secondary degree or diploma would be an asset
• Previous experience in an Inside Sales, Customer Service, or Call Center environment
• Proficiency in Microsoft Office and CRM software such as HubSpot, Salesforce or similar software
• Passionate, Authentic and Driven
• Excellent communication skills, pleasant demeanor, demonstrates a ‘sense of calm’ in fast paced environment with ability to work with multiple personalities both external and internal
• Attention to detail with written communication and follow up
• Strong organizational skills which support an excellent customer experience with ability to multitask
• Adaptability and flexibility in order to deal with different customers and needs in a short period of time

Why Universal GroupThe Universal Group is rapidly growing as we are expanding our business across other Canadian provinces, this is an exciting opportunity to be a part of our growth. Our company is driven by an entrepreneurial spirit and you will be able to own your role. As an integral part of the Sales and Marketing Team at The Universal Group, you will receive a competitive base salary as well as a comprehensive benefits package, and opportunities for further growth and development.If you are this Inside Sales Associate: apply today, we can’t wait to hear from you. Come grow with us!UNV1Quick Apply

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