Project and Documentation Manager with Microsoft 365 Experience - Jobs in Langley, BC

Job Description

Looking for a fun place to work that will stretch your abilities APEX 365 Tech Inc. is a growing IT Services Provider who provides fully managed IT services and projects. Our affiliation with APEX Communications Inc. (www.apexwireless.ca) gives us the security of a 32 year old established organization and our association with the Westlund Group of Companies (www.westlundgroup.co) give us the advantage of shared thought leadership and an amazing culture. We are centrally located in Langley with customers across the lower mainland.We are currently seeking a local IT Project resource that has experience working for an MSP and onboarding new managed customers. Following process (and helping create it) and details are critical for this role. This position will be a combination of remote work, customer on-site and in office. A valid drivers license is required along with the ability to get to our head office in Langley. From there we have a company vehicle that can be used. If you have the experience and the desire, we would love to talk with you.We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging end-user computing issues.Candidates must be energetic and focused with a strong motivation to learn new technologies and processes. This position requires attention to detail, process driven, dedication, persistence, follow-through, effective utilization of provided resources and unbeatable customer service.This is a dynamic position and will include collaboration with the team and working individually to solve problems.Responsibilities include onboarding customers onto our tools Connectwise and IT Glue. You will also be involved in identifying, scoping, and executing IT projects.Position Responsibilities:

• Documentation of Clients IT Infrastructure

• IT Projects including network configuration and installation, server build and replacement, firewall configuration and troubleshooting,
• Microsoft 365 experience with migrations and SharePoint setup

• Taking ownership of tasks and follows through to ensure complete resolution

• Taking a personal interest in, and responsibility for, quality of work they perform or are associated with

• Ability to pay close attention to detail while performing technically detailed tasks

• Ability to deal effectively with stressful situations

• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members

• Ability to provide accurate time estimates for how long a task will take

• Understands that the success of individuals is measured by the success of their teams

• Ability to quickly learn new technologies through the use of self-study materials and intuition

• Ability to articulate technical information clearly and simply to non-technical people

• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution

• Is self-motivated and can be self-directed when necessary

• Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

• Experience with Microsoft products including MS365 and SharePoint

• Experience with servers, switches, routers and firewalls

• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network

• Working Knowledge of Firewall Technologies - SonicWALL, Ubiquiti, Fortinet, Dell, Lenovo

• Working Knowledge of Wireless Technologies

Credentials and Experience:

• Engineer with two to four years’ experience

• Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple

• Solid dependable engineer who follows directions

• Consistently receives good client feedback

Job Types: Full-time, PermanentSalary: $70,000.00-$85,000.00 per yearBenefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• RRSP match

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay

COVID-19 considerations:Follow all provincial COVID guidelines. Masks and Gloves providedQuick Apply

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