Guest Services - Guest Services Supervisor - Jobs in Leduc, AB

Job Description

CanaDream provides memorable vacations for people who want to experience Canada at their own pace.Were open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world.At CanaDream you have the ability to make a real difference to our Guests and Customers. Work with a great team; people who know how to have fun while getting the job done to the best of our abilities. Ignite your passion by joining our team!CanaDream is proud to employ individuals who embrace our core values:

• Be happy to
• Lead the way
• Enjoy the ride

A New Career Awaits You!Are you an experienced, confident and visionary manager or supervisor with superior communication, interpersonal and time management skills looking for a great opportunity to work for one of Canada’s largest RV companies Do you lead by example, manage people effectively and go the extra mile to exceed guests’ expectations If you are, look no further as CanaDream is seeking a guest service supervisor to oversee a small team of guest service agents.About CanaDream’s EmployeesWe are a team of experienced, passionate, and dedicated people and we welcome employees from all around the world and with all sorts of life experiences, from students at or finishing college/university or semi-retired/newly retired folks seeking seasonal summer work in an exciting tourism business where they’ll get to meet and interact with people globally and be part of our wonderful team at the busiest time of the year.About the CompanyFrom humble beginnings in the mid-‘90s, CanaDream has steadily grown into a leading RV rental and sales business in Canada. Our market-leading brand position has been achieved through a combination of investments in experienced employees across all our locations, with unique build RV floor plans, proprietary technology, continual investment, continual growth and expansion plans, and a fleet of over 1,000 modern RVs for rentals and previously experienced units available for sale.Our brand new modern build in a newly developed area has 5 work bays, an inside wash bay area, and 3 offices and is fully paved with spacious roads and a fully fenced, gated and graveled lot. It is close to the QEII hwy and 10 minutes from the Airport. It also features high-quality finishes, a roomy new reception/waiting room, a staff lunchroom, and multiple washrooms for both employees and Guests.Our vibrant locations are choice locations for customers and guests who are seeking adventures in untamed and breathtaking surroundings and looking to explore the untamed wilderness, wildlife, awe-inspiring mountains, coastal hike trails, bright and bustling landscapes, gorgeous lake views & vast parks.CanaDream’s culture is based on being “Happy to” in every corner, we seek positivity and teamwork; working together to put our Guests at the center of everything. CanaDream’s employees work hard and enjoy the ride. Fun is at the core of our business with monthly staff appreciation BBQs, regular team celebration events, milestone awards and more.What’s in It for You:In addition to joining a dynamic and supportive team that focuses on staff well-being, you will receive a competitive wage, staff discounts for RV travel, growth opportunities & comprehensive on-the-job training. We also provide a referral bonus to staff who refer people to come and work with us. Our stations enjoy social events, and you will be welcomed in like family. Our stations all have free employee car parking.More About the role:Those who are successful in the role have a guest service mindset, outstanding communication skills, conflict resolution skills, creative problem-solving ability, and a high level of empathy.Job Duties:You will be responsible for the following:

• Hiring, onboarding and evaluating staff to maximize performance.
• Establishing and leading a high-performance guest service department to meet and exceed guest satisfaction.
• Determining staffing needs based on guest activities and preparing staff schedules in advance to adequately provide for station requirements.
• Ensuring adherence to CanaDream’s guest services standards.
• Driving individual accountability among employees through leading by example.
• Ensuring adequate supplies of all printed materials required to complete pick-up and drop-off requirements (forms).
• Maintaining inventory of tourism-related materials for guest bags.
• Conducting regular staff meetings.
• Monitoring interactions of guest service agents with guests to ensure adequate quality control.
• Ensuring employees are following established CanaDream protocols and expectations.
• Making timely decisions in line with company policies, procedures and other relevant guidelines.
• Ensuring staff compliance with all policies and procedures.
• Authorizing all Guest refunds.
• Other duties as assigned.

Qualifications:

• Previous supervisory experience in the travel and tourism industry will be an asset.
• Ability to speak a second language will be an asset.
• Good computer and keyboard skills.
• Exceptional communication and interpersonal skills.
• Ability to multitask while paying attention to detail.
• Ability to motivate and train people.
• Ability to work in a fast-paced, guest/customer-centric environment.
• Exceptional guest/customer service skills.
• Ability to effectively liaise with other departments.
• Ability to resolve guest complaints in a calm and professional manner.

If you like the sound of all of this and are ready for a challenging yet rewarding role within a supportive team, and you believe you possess the required skills and experiences, then please apply to https://www.canadream.com/careers/job-openings/.CanaDream treats applicants on individual merit and abides by provincial legislations. We maintain equal opportunity employment for all applicants. Must be legally entitled to work in Canada.Quick Apply

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