Customer Service Representative (CSR) - Jobs in Lethbridge, AB

Job Description

Cervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivaled support. With 64 dealerships across Canada, New Zealand and Australia, Cervus is a global team with one shared purpose.Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Cervus to keep them moving forward, with remarkable customer service and industry-leading brands; John Deere, Peterbilt, Clark, Sellick, Doosan and JLG.At Cervus, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. Join our growing team and build your career with Cervus.Our Forklift and Materials Handling Dealership in Lethbridge, AB is accepting resumes for a Customer Service Representative /Rental Coordinator. You will be responsible for the growth of all 4 after market solution streams (rental, parts, service and training) in existing and new markets. The CSR understands current, and potential, customer needs, translates the customer needs into specific products and services, promotes awareness regarding Cervus's after market propositions and ensures financial targets are achieved within the region. This role will work with other departments to ensure superior customer experience.What does this role look likeSource new leads to solicit new business; promotes after market solution and concept on all sales callsProvide product information to walk-in customers; provide orientation on equipment operationsProvide solutions to customer complaints and emergency requirementsMaintain customer profile records in a timely and accurate mannerCoordinate equipment reservations with the Rental CoordinatorPrepares and maintains up to date call reports, sales records, daily and monthly sales reportsAttends sales, staff and safety meetingsKeeps abreast on market trends, customer expectations, and competitor activitiesRecommends process improvements and equipment requirements and other solutions such as maintenance programsKeep current on OEM product knowledge, features and benefits, and competitive product comparisonsNetworks with customers and other industry professionals by assisting with special projects, demonstrations, trade shows, and seminarsWhat are we looking forPreference will be given to candidates with industrial equipment dealership experience or relevant experience in the rental industryExperience and/or knowledge regarding equipment marketing strategy and planning will be considered a strong assetStrong customer relations and communication skillsHighly developed critical thinking skills and ability to develop information-based recommendationsAbility to manage the travel requirements of a territory.What's in it for youA competitive compensation packageAn Employee Stock Purchase Program, matching begins after one yearAn awesome health, dental and optical benefits packageOpportunities for growth in your career as the Cervus organization expandsOpening of a new branch in Nipawin, SK in 2020Acquired Deermart Equipment in Red Deer, AB in 2018Opening of a newly built John Deere dealership in Ponoka, AB in 2015Acquisition of 12 Peterbilt dealerships in Ontario in 2014Working for a world-leading equipment dealerReceived the Standard of excellence Platinum Oval Award in 2018 for four of our dealerships, for a fifth consecutive yearEmployee referral bonus