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Customer Services - Jobs in Lethbridge, AB

BRK Fishing
Job LocationLethbridge, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Brk Fishing has MULTIPLE opportunities available for Customer Service Representatives.We are looking for enthusiastic, experienced CSRs to continue to make a positive impact on our customers.To prepare you for this endeavor, Brk Fishing and our client will offer paid, comprehensive training that will provide you the tools and resources to assist caller(s) with the highest level of service, support, and professionalism.Responsibilities include (but not limited to):

  • Utilize standard technology such as a telephone, e-mail, and web browser.
  • Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and claims specific information.
  • Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
  • Assist caller with filling out online application and submitting it electronically to plan provider for processing.
  • Refer calls as required to Customer Service Representative
Education, Skills and Qualifications:
  • High school diploma or equivalent required, associates degree preferred
  • Customer service experience required
  • Experience working with a PC and the Windows operating system
  • Ability to effectively work within established contractual turnaround times required.
  • Must have excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
  • Ability to work as a member of a team
  • Ability to handle multiple tasks with attention to details
  • Flexible, able to adapt to change
Job Types: Full-time, Part-time, PermanentPay: $17.00-$27.00 per hourBenefits:
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Work from home
Schedule:
  • 8 hour shift
  • Monday to Friday
  • Weekend availability
Supplemental pay types:
  • Bonus pay
  • Commission pay
  • Overtime pay
Ability to commute/relocate:
  • Lethbridge, AB: reliably commute or plan to relocate before starting work (required)
Education:
  • Secondary School (preferred)
Experience:
  • Customer service: 1 year (preferred)
Work Location: One locationQuick Apply
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