Slot Manager - Jobs in Lethbridge, AB

Job Description

TitleSlot ManagerReports ToGeneral ManagerSummaryThe Slot Manager is responsible for the day-to-day management of the Slot Department front-line staff, including establishing work priorities and ensuring all applicable department policies and procedures are adhered to at all times. The incumbent must complete and remain current on related training, which is provided on the job. Six to twelve months of on-the-job learning is required to fully understand all systems, procedures, processes, and expectations of the position.Whats In It For You

• Benefits and RRSP/DPSP contributions available at the start of employment
• Food * Beverage discounts at all 4 PURE locations
• Opportunities for advancement
• Working with a dynamic group of individuals

Core Competencies

• Customer Service
• Team Work
• Problem Solving
• Leadership and Coaching

Job Duties

• Responsible for the management of the Slot Department
• Accountable for decisions affecting revenue, staffing, policy development, and staff performance
• Required to maintain integrity and confidentiality of all guest transactions and cash volumes handled
• Responsible for the maintenance and confidentiality of employee documents
• Consults with the Casino General Manager and Human Resources regarding employee performance and issues requiring disciplinary action
• Seeks the Casino General Managers guidance and authorization to settle guest disputes or concerns which involve financial claims or may question the integrity of gaming operations

Managerial Responsibility

• The incumbent must be able to provide direct supervision to approximately 3-8 Slot Attendants per shift when required
• Managerial duties include training and development, assigning work, providing advice and direction, coaching and counseling employees, coordinating unit activities, establishing work standards, monitoring work quality, and providing functional supervision
• Work closely with the Casino General Manager and Human Resources in employment matters such as hiring or promotion, performance appraisals, and handling disciplinary matters
• Required to take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to

Requirements

• 5 years of previous management experience is required - management experience includes coaching and developing, evaluating employee performance, and working in a leadership role
• 2-3 years of previous customer service and cash handling experience is considered an asset
• University education or the equivalent casino-related experience is required
• Proficiency in the use of Microsoft Word, Excel, and Outlook is required
• Additional courses in customer service, conflict resolution, and/or management are considered an asset

Work Conditions

• Prolonged standing, walking, and repetitive movement from computer input
• Some lifting (up to 15 pounds) may be required for lifting TITO paper boxes
• Concentration is required for handling files and reports, developing correspondence, and investigating variances
• Active listening is required to assist with guest and employee concerns

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected