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Guest Services Agent - Jobs in Lindsay, ON

Howard Johnson Inn Lindsay
Job LocationLindsay, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Some of the job duties include but are not limited to:

  • Greet customers, listen to understand requests, respond with appropriate action, and provide accurate information such as local attractions and amenities
  • Complete registration, check-in, and check-out procedures
  • Verify and process credit cards for authorization using electronic point of sale systems
  • Handle cash, make change and balance an assigned house bank
  • Promptly answer the telephone using positive and clear communication
  • Process reservations using proprietary reservation system
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications
  • Field guest requests, complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results
  • Be competent in the use of the computer on applications such as Microsoft Office and proprietary reservation system
  • Perform light housekeeping duties and lobby upkeep as needed
  • Ensure full completion of all duties and checklists relating to the shift and a concise hand over in order to assist the smooth running of the property, effective team work and guest satisfaction
  • Ability to communicate and liaise efficiently with all other hotel departments (ex. Housekeeping, maintenance, sales/marketing, etc.) to assure the highest level of guest satisfaction
  • Promote Wyndham Rewards and brand marketing programs
  • Be competent in the use of the computer on applications such as Microsoft Office and proprietary reservation system
  • Must follow health and safety protocols at all times as specified by corporate and health department guidelines
  • Supervisory/managment experience an asset for career growth
  • Agents must be flexible with scheduling and be available for work on weekdays/weekends, morning, evening, overnight shifts and holidays
Job Type: Full-timeSalary: From $15.50 per hourSchedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • No weekends
  • Weekend availability
Education:
  • Secondary School (preferred)
Experience:
  • Customer service: 1 year (preferred)
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