Assessment Support Assistant - Jobs in London, ON

Job Description

About WesternWestern University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.About UsThe Office of the Registrar is dedicated to helping our students achieve their academic goals by providing to the Western community an array of integrated student-related services in a confidential and professional environment.ResponsibilitiesExamination Services within the Office of the Registrar provides student support for in-person and remote assessments (tests, quizzes, and exams), including accommodated assessments for students with disabilities. This includes online support for students taking remotely proctored assessments and in-person support for accommodated students who require special testing arrangements. The Exams Assistant also works with faculty and students to prepare and deliver remotely proctored assessments through an inbound client service platform. The Exam Assistant role is supervised by and reports to the Proctor Coordinator and Remote Proctoring Coordinator.

• Professionally support and monitor in-person accommodated assessments
• Provide remote support for online assessments university-wide
• Perform a range of administrative tasks and assessment support in accordance with policies, procedures, and regulations, including back-up support for other administrative roles
• Act as the first point-of-contact for troubleshooting students’ issues accessing their online exams
• Responsible for monitoring online chat activity for student issues through online chat portal (Salesforce) during scheduled assessments
• Responsible for supporting instructors and students through MS Teams and email outside of scheduled exams
• Troubleshoot & test remote proctoring software(s), OWL/Proctortrack and other online exam programs (ex. Mobius, Gradescope) in a time-sensitive manner
• Responsible for contacting individual faculty when necessary
• Assist with de-escalating stressful situations and providing guidance for error resolution, including contacting instructors to verify assessment set up
• Resolve inquiries related to examination irregularities in accordance with university policies and procedures.
• Check student attendance and administer assessments based on individual accommodations
• Supervise students with disabilities in one of the Office of the Registrar’s key on-campus assessment writing locations, including King’s University College
• Prepare assessments depending on individual student needs, manage multiple student stop-clock breaks and timekeeping issues, and be accountable for generating reports for any incidents
• Setup assessments that require software such as Microsoft® Office Suite, Kurzweil®, ZoomText®, Dragon Naturally Speaking®, JAWS
• Ensure that students take only permitted articles, instruments, aids, and materials into the examination room
• Give clear instructions to students about the conduct of and agreed upon accommodations for each assessment
• Scribe or read aloud for students with disabilities as directed
• Perform other assessment duties as required
• During the summer months, assist with other administrative tasks in other units on campus as necessary
• Adhere to university and provincial confidentiality policies
• Will be expected to work both in-person and remotely, with regularly scheduled in-person team meetings

QualificationsEducation:

• Completion of a high school diploma (O.S.S.D.) and completion of some post-secondary education required.

Experience:

• 1 year of experience providing customer service.
• Experience working with or personal experience with persons with disabilities is essential.
• Experience with technology is an asset.

Skills, Abilities, Expertise:

• Detail-oriented with an ability to process critical information to then action tasks with accuracy and urgency
• Ability to employ a systematic and efficient approach to work
• Ability to confront sensitive issues or situations in an objective manner
• Ability to apply critical thinking to evaluate information and troubleshoot issues
• Excellent verbal and written communication skills
• Confidence dealing with a diverse range of disabilities and complex situations that may arise
• Strong computer skills and technical acumen with the ability and willingness to stay abreast of technological developments and adapt to new policies and procedures
• Ability to manage time-sensitive priorities and adapt readily and effectively to changing priorities and demands
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to remain calm in stressful and highly emotional situations
• Ability to respond to multiple issues, demands, and concerns from different stakeholders on different platforms
• Ability to communicate effectively, keep others informed and work well with others to create solutions
• Ability to interact professionally with students, staff, faculty, and other members of the university community

Why WesternWestern offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!Applying at WesternTo ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.Western Values DiversityThe University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at [email protected] or phone 519-661-2194.Please Note:Candidate availability:Availability to work daytime, evenings and weekends: Minimum of 15 hours per week availability during termMust have broad availability during peak periods (midterm and final exam periods) eg. 30-35 hours a weekDue to confidentiality reasons, applications from Western University students will not be considered.Candidates must be willing to provide exclusive availability up to 24 hours per week to Student Records & Exam Services (Office of the Registrar) for the contract duration. In other words, while working in the Exam Services department, you cannot have another working position on campus.Successful candidates will require a reliable internet connection and laptop/desktop computer. The ability to work from home is also required. This position will work in-person and/or remote shifts as needed. Hours of work: Monday to Saturday 7:00am to 11:00pm, non-peak periods. Hours of Operations: Sunday to Saturday 8:00am to 11:00pm, peak periods.Quick Apply

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