Bilingual Consumer Service Rep - Jobs in London, ON

Job Description

OUTGROWN YOUR OWN BACKYARD COME PLAY IN OURS.At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be founded and headquartered in the Pacific Northwest region of the United States, where natural wonders are our playground.Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving.We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.And we believe in you.ABOUT THE POSITIONThe Consumer Services team is looking for a Bilingual Consumer Service Rep to join their team on a 6-month contract at our Canada Headquarters located in London, Ontario (with possible remote work).Reporting to the Consumer Services Supervisor, the Bilingual Consumer Service Rep will be responsible for providing exceptional consumer service to ecommerce and warranty consumers by responding to requests and inquiries with accurate information in a courteous, efficient, and timely manner.HOW YOU’LL MAKE A DIFFERENCEProcess moderate to high levels of consumer inquiries via telephone, e-mail, and correspondence.Provide accurate information regarding product features, specifications and recommended uses for Columbia Sportswear, Sorel, and Mountain Hardwear products.Guide consumers to where they can buy product using internal product locator applications.Provide suggestions for replacement styles using inventory management system as well as order entry and warranty repair status.YOU AREKnowledgeable in effective telephone techniques and strategies for consumer services.Able to display a positive attitude toward the Consumer Services Team by maintaining professionalism, respect, courtesy, and support to others.Proficient at maintaining positive open lines of communication with all Columbia Sportswear management, staff, and other departments to contribute to the smooth flow of information and efficient operation of the organization.YOU HAVEA high school diploma or equivalent experience is requiredA minimum of 3 years of experience in a consumer service related or call centre position is preferredExceptional oral and written communication skills in both English and French (must be fluent in both English and French)A high degree of accuracy and attention to detailProficiency in keyboard use and a good working knowledge of MS Word and ExcelExcellent interpersonal skills and a calm demeanor with the ability to multitaskColumbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, weve been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee whos found that the greatest adventure starts with joining a company that strives to do the right thing.This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the positions scope and function in the company.Columbia Sportswear Canada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law. Columbia Sportswear Canada provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodations to complete an application, please contact Human Resources CA_HRColumbia@columbia.com or call 519-644-5000 and we will work with you to meet your accommodation needs.Quick Apply

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