Customer Care Representative, Sea Logistics Import - Jobs in London, ON

Job Description

We are looking to hire experienced Customer Care Representatives for our Sea Logistics offices based in London.Your RoleThis is an empowered position within a customer focused organization. Your commitment to developing long-term partnerships is combined with the keen ability to listen, understand and build solutions designed with your customer at top of mind. Your ability to help customers navigate their way through this global organization means taking a holistic approach to your customers and efficiently transitioning that information and insight to your counterparts for flawless execution.Your ResponsibilitiesJob Duties and ResponsibilitiesLearn about what drives your customers business and how to support their current and future business goals by creating clear, open communication channelsPromote pro-active and consistent engagement with the Operational Care Centre (OCC) to transition customer information for flawless operations executionEnsure quality of information transition to the OCC to reflect the level of quality each new customer expects from a premier organizationEnsure that the experience during implementation is designed around the customers business and day-to-day realitiesUnderstand standard specific shipping requirements and consistently offer best solutions but be quick to adapt to changes that may arise and affect "normal" shipping patternsEfficiently facilitate your customers’ ability to obtain quotes for any business mode that is the best fit for that particular shipmentUnderstand what shipping milestones drive your customers business, what exceptions matter most and gear visibility towards those endsDocument clear rules of engagement with counterparts with the end goal of producing an overall high level of quality to support specific business requirements customer by customerDocument communication rules of engagement that are led by the customer; let the customer define the relationship but always ensure that we hold up our part of the partnershipAs a customer focused organization it is imperative to consistently check the pulse of your customers level of satisfaction, how we can do more and ensure viability to customer feedback requirements and communication for specific client service requests.Maintain an open-minded approach when faced with customer issues, facilitate solutions with appropriate counterparts, follow up consistently (internally and externally), document issues to create a 360 degree view of the customer with the ultimate goal to turn a negative experience into a positive experience for the customer.Become the resource of timely and relevant information that may impact your customers business to adjust planning, budgets, etc., to mitigate their riskGuide customers through KNs on-line tools that support their goals (i.e. efficiency, planning, and visibility)Pinpoint areas of improvement collaboratively with customers and facilitate improvement initiatives that are impactfulDevelop a level of understanding for your customers business to offer solutions with a holistic view of the customerYour Skills and ExperiencesProfessional experience required:1+ years’ experience in the Freight Forwarding or Logistics industryKnowledge required:Operational, clerical and/or administrative experience relative to freight trafficExcellent communication skills (both oral and written)Good planning and organization skillsAbility to multitask and be a self-starterAbility to maintain focus work on multiple projects and deadlinesDangerous Goods Regulations (DGR) certificate is considered an assetCIFFA I + II certificates is considered an assetAdvanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel).Education required:College diploma or University degree in business, Transportation Administration or International Commerce preferredSkills required:Proactive and customer focused, Export Customer Service experience an assetStrong oral and written communication skillsEffective presentation and customer relations skills, with excellent listening skillsOutstanding organizational skillsGood analytical skills with attention to detailGoal oriented, self-disciplined, and self-motivated to produce resultsAbility to work well in a fast-paced environmentExcellent problem solving skillsThis job is not eligible for international relocation support or work permit sponsorship.Kuehne+Nagel Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Good Reasons to JoinWe offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.Quick Apply

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