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End User Support Technician (Help Desk) - Owen Sound, Ontario - Jobs in London, ON

Home and Community Care Support Services
Job LocationLondon, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Home and Community Care Support Services South West is seeking an End User Support Technician in Owen Sound, Ontario!Opportunity Summary:As a member of the Corporate Services team, the End User Support Technician is responsible for addressing Help Desk concerns and providing frontline technology support across the HCCSS South West. This is a permanent full time opportunity in our Owen Sound, Ontario location. While some elements of the role are currently being performed remotely, the successful incumbent will be required to frequently report to the Owen Sound, Ontario office.What will you doAs the End User Support Technician, you will:

  • Handle concerns directed to the Help Desk and track tickets.
  • Provide front-line technology support (e.g., installing software and programs, creating and disabling users, setting up hardware, setting up video/audio teleconferences, etc.).
  • Troubleshoot basic technology concerns (e.g., fixing/replacing computers and other devices, first-level support to VOIP phones, etc.).
  • Develop and conduct basic training programs on how to use hardware and applications; draft user manuals and/or document process and procedures.
  • Make recommendations on potential vendor partners.
  • Provide support to family health teams and other partnerships.
  • Provide technical support for new applications and systems.
  • Perform maintenance activities (e.g., facilities and equipment repairs, snow removal, etc.), and ensure compliance with health and safety requirements.
  • Handle security concerns, including conducting security audits and setting-up and providing security badges.
  • Set up workspaces; book facilities and equipment when needed.
  • Order and maintain supplies and forms.
What must you have
  • Greater than a one (1) year Post-secondary diploma in Information Systems.
  • Greater than six (6) months’ relevant experience in an IT support/help desk capacity.
  • Knowledge of internet searching and navigating.
  • Basic knowledge of:
    • Government and MOHLTC policies, processes, and legislation affecting facilities administration;
    • Management information systems, technology, and software;
    • The impact on client service delivery of changes and interruptions to applications;
    • Health and safety legislation as it applies to physical facilities;
    • The evolving role of HCCSS’s, and the issues and priorities within the health care sector and how these impact technology networks.
What would give you an advantage
  • Ability to speak French or another second language.
  • ITIL Foundations Certification an asset.
Who we are:Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.How do I applyPlease visit www.HealthCareAtHomeJobs.ca to submit your resume and cover letter. Application deadline is July 18 at 23:59 hours.We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’ Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.Quick Apply
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