IT Support Analyst - Jobs in London, ON

Job Description

Who we areOur Company was founded on the idea that there are patterns in people’s behavior that, with the right logic, can be used to predict future outcomes. We are a small but rapidly growing organization that works in partnership with our customers to create solutions that are simply not found anywhere else. We work in groups rather than in structured corporate hierarchies; our culture is creative and entrepreneurial where everyone contributes to company goals in very real way. We are a hardworking group, but we have a lot of fun with what we do and are looking for new people with a similar mindset to join the organization.What we doOur proprietary software-as-a-service helps automotive dealerships and sales teams better understand and predict exactly which customers are ready to buy, the reasons why, and the key offers and incentives most likely to close the sale. Its micro-marketing engine then delivers the right message at the right time to those customers, ensuring higher conversion rates and a stronger ROI.A Successful IT Support Analyst will:Installation, maintenance, and repair of desktop/laptop computing systems.Support and administration of Windows, Mac OSX, and Linux systems.Diagnose, troubleshoot, and repair computing related issues. Escalate to senior team members when appropriate.Support for all corporate productivity software (Microsoft Office - Access, Word, Excel, PowerPoint, Exchange, Outlook, Exchange; Photoshop; Acrobat),Support centrally managed systems, and in-house applications. Includes installation, troubleshooting, and user assistance and training. (Intune, JAMF, SCCM, SQL, OpenVPN, AlwaysOn)Installation, configuration and maintenance of back-up software on all desktop/laptop computing systems.Educate and train employees on proper computing techniques and use of applications. (Confluence Knowledge Base)Familiarization with tech stack (Beyond Trust, Zscaler, MS Endpoint, Azure AD, AutoPilot,Assist system administrators with basic support and administrative tasks including account creation, system monitoring, processing trouble tickets, resetting passwords, and remote access support.Prepare equipment for procurement, deployment and asset inventory.Provide guidance for employees with installations and configurations of new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices.Assist users and manage VPN access for remote system access.Utilize Remedyforce helpdesk ticket system to manage tasks, requests, incidents, problems and approvals.Take full advantage of training opportunities provided.Minimum Requirements:1 to 2 years of experience providing desktop support in a mixed PC and Mac environmentCommitment to providing superior customer servicePossesses excellent communication and interpersonal skillsDetail-oriented nature and good follow-up necessary.Demonstrated skill in configuring and troubleshooting printersExpert knowledge of Microsoft OfficeExperience with networking hardware and basic networking conceptsExpected Hours of Work:This is a full-time position. Generally, work is performed Monday through Friday, though holidays and weekends may be required.What We Offer:Competitive base salary and bonus.A comprehensive, benefits package that includes medical, dental, vision and life insurance plans, paid time off, a generous 401k match with no vesting period, parental leave and 3 volunteering days each year. For more information on benefits, please access the benefits page on our careers site: 2023 Benefit Summary For information on our flexible paid time off program, Recharge , click here .-----------------------------------------------------------Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)Job ID: 281568Posted On: 2023-02-08Location: London, Ontario, CanadaQuick Apply

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