National Sales Support - Telecom - Jobs in London, ON

Job Description

National Sales Support - TelecomStatus:Regular, Full timeLocation:London, OntarioJob DescriptionReporting to the Director of Sales & Operations (Telecom) , the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.‍Key AccountabilitiesSupport the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction (60%) :

• Measurable increase in Sales ROI (Gross margin/Sales cost).

Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers (25%);Work cooperatively with sales team to support the administration of sales functions when required (15%).Duties

• Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
• Assist in, where necessary, the various functions in office sales and administration, including: o Liaise with operations and purchasing personnel while entering orders.
• Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on quotes, when necessary
• Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.).
• Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel.
• Process Return Merchandise Authorization (RMA) and Reel Return paperwork. Ensure proper administration in the management of freight claims and reel returns.
• Run Customer Sales Report for sales team.
• Keep note of non-stock items frequently requested and share findings with sales team and purchasing.
• Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them.
• Look after the accounts of those salespeople on vacation and/or holidays.
• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service.
• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution.
• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol.
• Ensure superior customer service is the objective during each customer interface.
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary.
• In addition to the previous duty, keep track of competition’s prices and practices from primary and secondary research.
• Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles: o Learn from the sales team about best practices in sales and product solutions.
• Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions).
• Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
• Continuously develop market, product and technical knowledge to remain up to date with various product lines (including vendor training) and industry changes: o Learn about market pricing, from interactions with customers, the sales team and individual research.
• Enroll in vendor training events for main vendors.
• Attend keynote talks on market updates and product lines.
• Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).
• Maintain a system of effective communication between operations and sales so that all parties are regularly updated with capacity challenges and service issues.
• Effectively be a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways.
• Distribute Marketing materials to sales team when required.
• Assist in coordinating promotional events.
• Performs any other duties as required by management.

QUALIFICATIONS:

• High School completed;
• Ideally 1-2 years of related experience;
• Strong communication and people skills, initiative;
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
• Good knowledge of English written and spoken;
• Strong ability and desire to develop and grow skills.

This is a position with potential for growth.What’s in it for youVoted Great Place to Work®, you can build an interesting and challenging career with possibility of advancement as well as continued personal and professional development. Guillevin has always given its employees the opportunity to develop their autonomy, professional skills and competencies. By joining us, you will integrate a team of motivated, competent, and engaged team players. Our Total Rewards package focuses on our human capital to create an environment where our employees can reach their full potential.What we offer:

• A fast-paced, dynamic, empowering and friendly work environment open to today’s reality.
• Competitive salary and participation in our generous profit-sharing program that recognizes the individual contribution of our employees. There is no limit to your ingenuity; you are encouraged to create, improve, learn and surpass yourself.
• Flexible benefits program where you can choose the benefits and levels of coverage that are right for you:

• Health, dental, paramedical & vision care, and prescription medication
• Short- and long-term disability benefits because you never know what the future holds
• Supplemental Health Insurance
• Life insurance
• Employee Assistance Program (EAP) with Telemedicine
• Travel Insurance

• Reimbursement of training expenses to acquire new skills and advance your career within the organization
• RRSP with generous employer contribution
• Possibility of contributing to a TFSA with a favorable group rate
• Post-graduate scholarship program for children of our employees
• Employee discounts on purchases
• Free parking
• Electric vehicle charging stations in many of our locations

Guillevin ensures equality in the recruitment and selection process by making employment decisions based on qualifications, relevant experience, knowledge and capability, demonstrated skills and accomplishments.We thank all applicants for their interest, however, only those under consideration will be contacted.The masculine gender is used solely to simplify the text.Quick Apply

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