Retail Administrator - Jobs in London, ON

Job Description

Job descriptionReporting to the directors of Feliza, the Retail Administrator will provide executive and administrative support. The incumbent will be responsible for maintaining the effective and efficient operation of a busy and demanding environment in a highly responsible and confidential manner, while also providing superior customer service.The successful candidate is detail oriented, possesses strong technical skills, thrives on working in a fast paced and challenging atmosphere with a large amount of responsibility and portrays a professional demeanor. This position requires a great deal of interactions; exceptional interpersonal, and organizational skills are essential.DUTIES & RESPONSIBILITIES: Customer Service

• Provides superior and efficient customer service
• Answers enquiries and resolves customer complaints
• Maintains a neat and organized environment
• Ability to upsell and recommend products to all customers including promotions.
• Process customer payments using the shops Point of Sale (POS) system.
• Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.

Loss Prevention

• Ensures loss prevention systems and procedures are performed.
• Maintains proper security of cash and mail.

Operations

• Ability to receive, process, and organize shipments and deliveries accordingly.
• Restock depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
• Maintains and controls the cash register in the department in compliance with policies and procedures
• Ability to package and rebrand store items
• Ability to perform regular price audits to identify and correct price discrepancies.
• Manage staff and assign duties
• Ensure that the cleaniless of the store is maintained.
• Send reports to the directors of the organization.

General

• Complies with all health and safety regulations
• Complies with all store policies and procedures
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors operations on sales
• Perform other duties as required including Cash duties
• Develop and implement marketing strategies
• Plan budgets and authorize expenditures

QUALIFICATIONSPlanning, Judgement and Decision Making

• Problem solving to ensure customer satisfaction
• Plan work to maximize efficiency and minimize costs
• Troubleshoot cash and tally differences
• Make decision on returns in compliance with policies and procedures

Experience

• Customer service oriented
• Effective verbal and written communication skills
• Computer literate
• Register Skills
• Organized and detailed oriented
• Efficient time management skills
• Ability to work in a fast pace environment
• Ability to work independently and as part of a team
• Commitment to providing customer service

WORKING CONDITIONS

• Ability to work flexible shifts

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds
• Ability to climb ladder

Job Types: Full-time, Internship / Co-opSchedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• On call
• Weekend availability

Experience:

• sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: One locationQuick Apply

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