Technical Support Representatives (Hybrid) - Jobs in Lorneville, NB

Job Description

Customer & Technical Support Representatives – Saint JohnAre you looking for a stimulating and dynamic job in Saint John (NB) If you would like to be part of a team that believes in your potential and of a great company that will help you advance in your career, this is the job for you! We are currently looking for Customer & Technical Support Specialists for one of our clients in the digital printing industry.What is in it for you: · A salary of 17.50$/h· Contract for 12 months with possibility of permanency· Shifts from Monday to Friday, on rotation between 8:00 AM to 9:00 PM· Extensive training provided on all troubleshooting tools, products, and systemsResponsibilities: · Provide an excellent customer experience· Solve customers’ hardware, software, and networking problems at first contact using multiple systems and software tools· Resolve incoming customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary· Resolve issues on the first call and engage escalated groups as appropriate· Contribute to knowledge systems to enhance the solutions the company provides to customers· Execute processes unique to Xerox Major Account Customers to ensure Service Level Agreements are met· Interchange among a variety of systems and technologies· Provide feedback on policies and procedures to continuously improve customer experience· Maintain product knowledge· Meet and exceed performance targets· Represent Xerox to customers in a professional and ethical mannerWhat you need to succeed: · Post-secondary education, an asset· Previous Technical Support experience· Demonstrated superior customer service& troubleshooting skills· Solid problem-solving skills· Ability to communicate effectively and to deliver results both independently and as a part of a team· Strong organizational, prioritization, time management skills· Critical thinking and decision making· Ability to multitask effectively with attention to detail· High level of achievement and self-motivationWhy Recruit ActionRecrute Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Thank you for your interest in this position. Only candidates who match hiring criteria will be contacted.Job Types: Full-time, Permanent, Fixed term contractSalary: $17.50 per hourSchedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Saint John, NB: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (required)

Experience:

• Technical support: 2 years (required)

Work Location: Hybrid remote in Lorneville, NBQuick Apply

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