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22-038 - Customer Experience Clerk - Jobs in Maple Ridge, BC

The City of Maple Ridge
Job LocationMaple Ridge, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Customer Experience Clerk COMPETITION: #23-038 STATUS: Auxiliary DEPARTMENT: Parks, Recreation Culture SALARY: $23.77 - $27.90 per hour CLOSING: February 26, 2023Come grow with The City of Maple Ridge! Are you a team player with a “can do attitude”, excellent communication and customer service skills We have the perfect opportunity for you!POSITION OVERVIEWWe are looking for auxiliuary Customer Experience Clerks to welcome visitors and families to our recreation facilities at two locations - the Albion Community Centre, located at 104th Avenue and 240th Street and also the Leisure Centre in the down town core of Maple Ridge.This is a clerical, cashiering, and receptionist work relative to providing assistance and information to the public on all recreation program registrations, facility admissions, bookings, activities, events, schedules, rentals and fees, registration and access to a variety of programs and services. Customer Experience Clerks provide assistance and information to the public related to recreation programs and services along with assisting building security and monitoring security cameras for patron and facility safety.EDUCATION AND EXPERIENCECompletion of the Grade 12 including or supplemented by courses in standard commercial subjects; some clerical experience including cashiering; First Aid certification is preferable; or an equivalent combination of training and experience.KNOWLEDGE, SKILLS AND ABILITIES

  • Sound knowledge of computer terminal and cash register operations.
  • Sound knowledge of programs, room bookings, activities and services offered by the Parks Recreation and Culture Department.
  • Good knowledge of modern office practices and procedures.
  • Ability to meet and deal effectively with the public in a positive manner in providing information and assistance related to the work.
  • Ability to receive remittances, process payments, make change, issue receipts, and balance cash accurately.
  • Ability to perform data entry with accuracy and to perform clerical tasks related to the work.
  • Ability to follow oral and written instructions and to learn assigned recurrent clerical tasks of some complexity within a reasonable time.
  • Ability to meet Municipal standards.
HOURS OF WORK:Hours of work are governed by Schedule B (C,J) - based on an eight (8) hour day, forty (40) hour week, may be required to work more than five (5) consecutive shifts in a week or more than forty (40) hours in a week without overtime rates being paid.ADDITIONAL INFORMATIONThis is an auxiliary position with no ongoing regular schedule of hours.Equity Statement:At the City of Maple Ridge, we are dedicated to cultivating an inclusive culture that actively values and embraces diversity. We strive to attract and retain a talented, diverse workforce that is broadly reflective of the community we proudly serve. Accommodations are available on request for candidates taking part in all aspects of the selection process by contacting [email protected]WHAT WE OFFER YOUThe City of Maple Ridge is a great place to work with competitive compensation packages that include the Municipal Pension Plan, a strong employee wellness program and the opportunity for professional career growth and professional development. If you want to help shape a growing community in a municipality that strives for service excellence, then this is the position for you.We thank all applicants for their interest, however, only those under consideration will be contacted.Quick Apply
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