Bilingual Customer Service Representative - Jobs in Markham, ON

Job Description

Bilingual Customer Service Representative IIThis role requires candidates to be fluent both in English and French (Bilingual).Requisition ID: 173760BRWhen you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have a real-world impact, and you’ll be supported in achieving your career goals.Location/Division Specific InformationUnity Lab Services, part of Thermo Fisher Scientific, provides a single source for integrated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s business needs. Whether they are looking to arrange for service on one instrument, or are seeking resources to manage service and support for all their labs, there is a Unity Lab Services solution to meet their business needs.How will you make an impactAs a valued part of our Customer Service Team, you will be our front-line for service and support our goal of the first-call resolution. You’ll have the opportunity to support and solve our customers’ inquiries that ultimately contribute to the success of our business. Our Customer Service Representatives provide exceptional customer service in a fast-paced environment with internal and external contacts via inbound and outbound phone calls, email and live chat.What will you doThe Bilingual Customer Service Representative is primarily responsible for the processing of external and internal customer service, parts orders requests through notifications, and external customer quotations. As a front-line representative of the company, this position directly influences customer allegiance. This position requires extensive interaction with other departments within the company to ensure that our commitments to our customers are met.Responsibilities:Responds to and resolves internal and external customer requests and inquiries which involve product availability or returns, terms and conditions, vendor information, and delivery.Identifies customer needs, and appropriate course of action within established performance expectations and departmental procedures.Appropriately assess customer-driven concerns and escalate or resolve as needed.Interacts with multiple areas including internal customers such as Operations, Technical Support, Logistics, and external suppliers to ensure timely and accurate shipment of product and issue resolution.Documents transactions and performs follow-up actions in accordance with departmental standard operating processes and procedures.Review and understand all departmental Functional Procedures and work instructions.Assist in maintaining customer information and update AS-400 ship-to and bill-to addresses.Process customer and Field Service quotation requests.Creating and processing Parts returnsHow will you get hereEducationHigh school diploma or GED required Bachelor’s Degree preferredExperience1+ years of work experience, customer service or industry-related experience preferredKnowledge, Skills, AbilitiesBilingual - must be able to read, write and speak both English and FrenchProficient in Microsoft Office Suite, (Word, PowerPoint, Excel and Outlook), AS400 and Lotus NotesDisplays a customer service orientation with excellent interpersonal skillsDemonstrates superior communication skills including probing, active listening and writing skillsAbility to exhibit patience and empathy to diffuse customer dissatisfactionProactive problem solving, attention to detail and decision makingAt Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.Quick Apply

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