Client Coordinator Intern (4 months) - Jobs in Markham, ON

Job Description

IntroductionAt IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems If so, lets talk.Your Role and ResponsibilitiesThis position resides in Markham, ON and is a 4 month work term commencing in September 2022. It is mandatory that all applicants are enrolled in full-time studies at a post-secondary institution and returning to full-time studies upon completion of the work-term.We are seeking a student that is driven to succeed in a very fast paced technical and client focused environment. Your role will be to act as an SRE (Service Reliability Engineering) Client Coordinator, working very closely with the technical delivery team to ensure timely responses to client problem tickets. The coordinator will be responsible for reviewing all incoming Salesforce Cases (client issues) and assigning them to technical individuals within the TRIRIGA/Maximo SRE Client support team. The coordinator will also be responsible for creation and maintenance of documented support processes and procedures.Candidates should be highly motivated, enthusiastic, team player, and able to work under minimal supervision. Candidates also need to demonstrate analytical and problem-solving skills. In addition, must be able to collaborate and apply communication skills, all fundamental skills that will have a direct impact on the SRE team success.Required Technical and Professional Expertise

• Must be eligible for a 4-month work term starting September 2022
• Ability to follow Standard Procedures
• Demonstrated Communication skills (Verbal and written)

Preferred Technical and Professional Expertise

• Email knowledge (preferably Lotus Notes)
• Experience with CRM software would be an asset
• Experience with AWS would be an asset
• Python knowledge would be an asset
• Previous Client/Customer experience
• Learn and understand support structure to ensure timely resolution of customer issues
• Able to work with Microsoft Office (Word, Excel, PowerPoint)
• Some knowledge of databases, SQL, DB2
• Windows, Linux knowledge, previous experience would be an asset
• Registered in a formal co-op/internship program

Must have the ability to work in Canada without sponsorship.About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.This role requires you to be fully vaccinated against COVID-19 prior to your start date. Full vaccination refers to receiving dosage of COVID-19 vaccines that provide full protection in accordance with Canada Public Health and WHO guidance (full series of a 2 dose vaccine plus 14 days or a one dose vaccine plus 14 days from the last dose). Proof of vaccination status will be required. Booster vaccination requirements may be required. If you are unable to be vaccinated due to medical or religious reasons, we offer accommodations in accordance with applicable law.Your Life @ IBMAre you craving to learn more Prepared to solve some of the worlds most unique challenges And ready to shape the future for millions of people If so, then its time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.Its time to define your career.About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk and Donetsk regions of Ukraine) on a work permit, you are not eligible for employment in this position.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Quick Apply

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