Client Technical Solutioner - DWS - Jobs in Markham, ON

Job Description

Why KyndrylOur world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.For further information on privacy, please visit www.kyndryl.com/privacy.Your Role and ResponsibilitiesThe Technical Solutions Management (TSM) team, as part of Kyndryl, has a requirement for a senior individual to develop technical solutions in the Digital Workplace Services (DWS) service line in support of outsourcing / out tasking opportunities and engagements with our current and prospective customers. DWS encompasses the entire End User Services scope which includes Service Desk, Desktop Support, Mobility, VDI, Collaboration, and Platform Management.Our DWS vision is to help our customers implement a hybrid workplace strategy that delivers the right tools, solutions and services to empower a global workforce to be productive, efficient and successful — wherever and however they want to work. We accelerate client digital transformation by infusing analytics to drive automation and cognitive capabilities to increase employee experience and drive out cost, while assisting customers improve the pace of new technology and user adoption in the enterprise. We have helped our customers move from traditional, labor-based management efforts that cant keep pace with the needs of the digital workforce to a hybrid approach that uses cognitive, analytics and AI technologies to drive continuous optimization and automation across the business. Our solutions enable our customers to reduce the risks and costs associated with deploying and supporting content and applications across multiple platforms.Across our offering portfolio, we drive innovative thinking and bring that to the market with solutions that are forward thinking, and which proactively identify, manage and resolve customer challenges. Weve accelerated investment in key offerings to infuse innovation and proactively address market shifts and continue to lead in innovation and incorporate emerging technologies and capabilities within our portfolio. An enhanced element of our strategy involves wider access to leading partners in the digital workplace market.Primary Responsibilities:

• Provide leadership in developing custom, competitive, innovative, cost effective multi-year technical solutions for our customer’s Digital Workplace Services environment
• Provide technical solution direction in areas such as desktop support, service desk, security services, end user support, mobility, VDI, platform management and network services
• Develop and cost multi-year technical solutions that best meet the clients and Kyndryl’s business objectives
• Identify, gather, and analyze client data and cost drivers relevant to the development of DWS technical solution
• Develop technical solutions to meet customer requirements including: hardware & software resources, labor plans , facilities, network and security requirements, service level targets, and sizing & performance
• Investigate technical alternatives and options to best meet the customer’s technical direction and objectives
• Evaluate and understand future technology requirements and demands
• Support technical aspects of DWS solution development for proposals and client presentations

Required Technical and Professional Expertise

• 8 to 12 years experience in the computer industry with a broad knowledge of DWS and End User computing and architecture
• Good understanding of DWS budgets and associated cost drivers (hardware, software, labor, network, facilities, etc.) and extensive experience in cost modeling DWS solution
• Experience supporting DWS and End User environments
• Ability to work on complex technical opportunities and engagements with tight time lines in any part of Canada (travel required)
• Experience with MS Office, Webex/Teams, Outlook, and mobile computing product
• Excellent interpersonal, organizational, written and oral skills
• Excellent customer relationship and customer presentation skills (bilingual preferred)

Preferred Technical and Professional Experience

• 8 to 12 years experience in the computer industry with a broad knowledge of DWS and End User computing and architecture
• Good understanding of DWS budgets and associated cost drivers (hardware, software, labor, network, facilities, etc.) and extensive experience in cost modeling DWS solution
• Experience supporting DWS and End User environments
• Ability to work on complex technical opportunities and engagements with tight time lines in any part of Canada (travel required)
• Experience with MS Office, Webex/Teams, Outlook, and mobile computing product
• Excellent interpersonal, organizational, written and oral skills
• Excellent customer relationship and customer presentation skills (bilingual preferred)

Required EducationBachelors DegreePreferred EducationNoneEligibility RequirementsNoneBeing You @ KyndrylKyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Other things to knowThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, and Syria) on a work permit, you are not eligible for employment in this position.Primary Job CategoryServices Solutions ManagementRole (Job Role)Client Technical SolutionerEmployment TypeFull-TimeContract TypeRegularPosition TypeProfessionalTravel RequiredSome travel may be required based on business demandCompany(Y009) Kyndryl Canada LimitedIs this role a commissionable / sales incentive based positionNoQuick Apply

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