Donor Engagement Associate - (1) Full Time Temporary - (until July 2023) - Markham Stouffville Foundation - Jobs in Markham, ON

Job Description

The Opportunity:The Markham Stouffville Hospital (MSH Foundation) is seeking a Donor Engagement Associate to provide primary reception, donation processing and administrative support. The Donor Engagement Associate is an important part of the MSH Foundation’s Support Services team supporting its strategic priority to be a provincial leader of donor relations and engagement for hospital foundations to ensure ongoing and increased revenue.Key Results Area:Donor Relations

• Provide primary reception coverage ensuring an excellent level of customer service to all donors, visitors, board members, volunteers and other stakeholders including answering and directing all inbound calls and greeting visitors.
• Respond to, or direct appropriately, general foundation, hospital and donor inquiries and ensure consistent and appropriate messaging and escalate as appropriate including notifying hospital patient relations of any hospital matters.
• Assist in donor relationship-building and community outreach projects; this includes coordinating cheque presentations and attending outreach events.
• Coordinate and assist with recognition and stewardship projects including data projects related to updating donor listings, assisting with mailings and other projects as assigned.

Gift & Donor Administration

• Record and process revenue and update donor records in accordance with the Foundation and Canada Revenue Agency (CRA) guidelines.
• Promptly and appropriately acknowledge all donations including generating and mailing thank you letters and tax receipts, acknowledgement cards, certificates and welcome packages including responding to donor inquiries.
• Support monthly donor and one-time gift donation administration through providing prompt donor follow up and accurate tracking in Raiser’s Edge to minimize revenue loss and donor attrition.
• Coordinate daily mail collection, financial deposits and distribution including collecting, opening and distributing inbound mail, recording and arranging postage of outbound mail, accepting and arranging deliveries and couriers.
• Support Raiser’s Edge database projects to maintain database integrity including updating donor records, ensuring address accuracy, entering responses from donor preferences and statistical surveys and other projects as assigned.

Foundation Wide Support

• Coordinate and track the distribution of Foundation materials across the hospital and community as required.
• Provide general administrative support to the Donor Engagement & Operations team including invoice processing, meeting coordination, mailing coordination, sending couriers and other special projects as assigned.
• Coordinate office maintenance to ensure that the Foundation maintains a safe, clean and professional work place including liaising with the Property Manager to coordinate office repairs, moves, installations, cleaning issues, etc. and work with the Management team on space planning and storage needs as required.
• Coordinate purchases, facilitate maintenance and track inventory of Foundation wide and Donor Engagement specific supplies and equipment to maintain a healthy stock and maintain expenses per budget.
• Ensure MSH’s Health & Safety guidelines are adopted for the Foundation as required including providing regular updates to the Foundation team and liaising with the Hospital’s Health & Safety team.

Position Qualifications

• A university degree or college diploma in related field with minimum one year of experience in related field
• Excellent communication, interpersonal and customer service skills with the ability to handle sensitive and confidential information appropriately and with discretion
• Friendly, self-starter, motivated to take on new initiatives and open to taking informed risks with sound judgment, tact and diplomacy
• Good technical skills including experience with online resources, Microsoft Office, spreadsheet and database applications (knowledge of Raiser’s Edge a strong asset)
• Aptitude for technology with ability to learn and effectively use new systems proficiently
• Ability to organize and manage a diverse range of assignments and adjust to changing priorities while maintaining high efficiency and thorough attention to detail
• Resourceful and independent while comfortable working within the framework of an integrated development program and team-oriented environment

Compensation:$40,000 - $45,000 annually.Work Schedule & Requirements:Available to work Monday-Friday, 7.5 hour shifts. Schedules may change based on operational needs. This position involves some moderate lifting, shipping and handling. Access to a car, and a valid G driver’s license is required.Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.Required SkillsRequired ExperienceQuick Apply

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