Entry Level - Technical Account Manager - Jobs in Markham, ON

Job Description

IntroductionThe North American Expertise Connect (EC) team is currently seeking candidates for the role of Technical Account Manager (TAM). This role assists clients in the selection, implementation, and production support of application packaged solutions. TAMs use in-depth consulting skills, business knowledge, and packaged solution expertise to effectively integrate technology into the clients’ business environment to achieve client expected business results. TAMs play a key role to:Your Role and Responsibilities

• Develop essential partnerships with customers by fulfilling a technical advisory role that enables customers to reach desired objectives with supported product(s) and optimize their ROI
• Provide deep technical research, including debug and workarounds or other instructions to assist with troubleshooting.
• Ensure the customer is aware of best practices, optimization and critical go forward information pertinent to their deployment
• Communicate effectively with all levels of technical and management contacts to ensure thorough understanding of customer environments, requirements, problem symptoms, causes and resolutions.
• Interact with support and development organizations while addressing problems. Escalate as required
• Collaborate and coordinate the right players at the right times

Required Technical and Professional Expertise

• Basic knowledge working with Cloud technology, computer programming languages
• Proven communication, written and verbal skills
• Self-Motivated, with a deep commitment to our client’s success
• Flexible, agile, and resilient
• Must be a proven team player and have ability to collaborate across multiple teams within IBM

Preferred Technical and Professional Expertise

• 1 - 2 years of experience with Openshift, RedHat, Kubernetes, Azure, AWS, Microservices, Machine Learning and Data Science is an asset
• System Administration level familiarity of multiple Unix flavors such as Linux, AIX, Solaris, HP-UX. Areas include performance tuning, configuration, file & directory security, using debugging tools.
• Basic knowledge with database and third-party product information
• 1 year of experience understanding complex architecture in a services environment
• 1 year of technical troubleshooting experience/account management

Must have the ability to work in Canada without sponsorship.About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.This role requires you to be fully vaccinated against COVID-19 prior to your start date. Full vaccination refers to receiving dosage of COVID-19 vaccines that provide full protection in accordance with Canada Public Health and WHO guidance (full series of a 2 dose vaccine plus 14 days or a one dose vaccine plus 14 days from the last dose). Proof of vaccination status will be required. Booster vaccination requirements may be required. If you are unable to be vaccinated due to medical or religious reasons, we offer accommodations in accordance with applicable law.Your Life @ IBMAre you craving to learn more Prepared to solve some of the worlds most unique challenges And ready to shape the future for millions of people If so, then its time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.Its time to define your career.About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, and Syria) on a work permit, you are not eligible for employment in this position.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Quick Apply

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