Information Systems Administrator 2 - Jobs in Markham, ON

Job Description

Murata Power Solutions is a provider of high performance, innovative power systems offering a diverse portfolio ranging from AC-DC power supplies to DC-DC converters to power semiconductor product lines. Murata Power Solutions is focused on delivering highly efficient, power dense modules to technology leading partners in the cutting-edge markets of computing, communications, industrial, robotics, medical, and automotive.Well known for the quality of its products and workforce, we can provide you the opportunity to work with talented people and a management team focused on growth and the ongoing development of leading-edge technologies for many of the world’s major OEM’s.Position SummaryAt the Toronto Design Centre, we provide solutions to our customers through the design and development of AC-DC and DC-DC power supplies.In the role of Information Systems Admin II, you will be responsible for monitoring and maintaining the computer systems and networks of the site and providing a helpdesk support role to end users. In this varied role you will be expected to support a wide range of business desktop applications, maintain network and server operations, and enforce Information Security controls. Additional responsibilities will be to work with the Sr. Systems Engineer for supporting network and server infrastructure in North America.Working independently and being able to manage your workload is critical to this role. Good customer service, communications skills and teamwork are essential in order to promote alliances with the business.Job Duties/Responsibilities

• Partner with local site managers to ensure their IT requirements are fulfilled.
• Keep IT management up to date with site needs.
• Manage user support and incident requests using the companys ServiceDesk application.
• Manage and keep current all back-office systems, including servers, networking gear and server room.
• Responsible for managing all site contracts for local services, including telecom and maintenance/support.
• Install and configure computer hardware operating systems and applications.
• Provide Engineering support with licensing.
• Monitor and maintain computer systems, servers and networks both locally and at remote sites.
• Monitor and maintain system and data backup processes including disaster/recover.
• Troubleshoot system and network problems and diagnose and solve hardware or software faults.
• Provide support, including procedural documentation and relevant reports.

Job Duties/Responsibilities Cont.

• Support the roll-out of new applications.
• Manage telephone system, including feature and extension changes.
• Set up new users accounts and profiles and deal with password issues.
• Respond within agreed time limits to support/incident requests.
• Work continuously on a task until completion.
• Prioritize and manage many open cases at one time.
• Test and evaluate new technology.
• IT hardware and software asset management
• Be able to back up our Sr. Systems Engineer

EducationBachelorsAssociates in Information TechnologyExperience Required

• College diploma or University degree in IT or technical field
• Desirable professional qualifications include Microsoft (MCP, MCSA, MCSE), VMware (VCA, VCP)
• At least 2-4 years’ experience in a similar role
• Demonstrated ability to manage priorities
• Good interpersonal skills and be able to relate to users at all levels in the company
• Experience of both 1st and 2nd line support
• Microsoft Windows 10 experience
• Microsoft Windows Server experience
• Active Directory and Group Policy Management
• O365 experience
• Server Virtualization experience - VMware, Veeam
• Backup and Restore procedures
• General networking; DNS/DHCP and TCP/IP
• Experience with HP SimpliVity or similar Hyper-Converged technology Experience with Information Security products and tools; Anti-Virus, Disk Encryption, DLP, Application Control
• Microsoft (MCP, MCSA, MCSE), VMware (VCA, VCP)

Physical RequirementsWork EnvironmentCompetenciesBuilding and Supporting TeamsCommunicating EffectivelyDelivering High Quality WorkEvaluating and Implementing IdeasPrioritizing and Organizing WorkSupporting Organizational GoalsTravelSome travel to the US (~10%) based on current projects in the company.Compensation and Benefits:Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; RRSP/DPSP; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement. We are conveniently located in Markham near the 404/407 corridor with free parking.Murata is an equal opportunity employer, dedicated to providing employment in accordance with the Ontario Human Rights Codes and the Accessibility for Ontarians with Disabilities Act.Quick Apply

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