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Portfolio Services Officer - Remote - Jobs in Markham, ON

BGIS
Job LocationMarkham, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

(18-month contract – maternity leave effective January 2023)SUMMARYReporting to the Manager of the designated account, the Portfolio Services Officer is responsible for providing functional and administrative support to the account in one or more of the following areas: Environmental, Health & Safety, Contract Administration, Operation support, Administration and the Computerized Maintenance Management System. This position acts as the account contact in a specific functional area as well as provides administrative support to the managers as required.KEY DUTIES & RESPONSIBILITIES

  • Understand, interpret and apply company practices, policies and guidelines; provide training and support to BGIS team members . Build strong working relationships with the property management team, tenants, vendors, contractors and senior management as needed to resolve operational challenges and implement new initiatives.
  • Oversee contract activities to ensure work is well-coordinated, organized & pro-actively managed, including providing direction and support to maintenance team to oversee corrective and preventative maintenance in accordance with Maintenance Master Plan (MMP. Act with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.
  • Prepare and analyze various monthly reports and internal audits such as invoice error reports, work order reports, etc. Provide to RP1 Team Members, follow up on results and recommend process improvements.
•Provide day-to-day functional support, guidance and information to Team Members and Account management•Lead, coordinate and assist with special function as assigned•Organize, coordinate and document manager meetings, including meeting minutes, project tracking updates, action logs and all required follow-up•Plan, organize and coordinate client meetings and external travel for managers as required, including travel booking, external meetings and expense reporting•Prepare communications, presentations, agendas, minutes and spreadsheets for specific projects and assignments•Researches and compiles data related to functional groups and support•May be responsible for the collection of technical data and the maintenance of databases•Generates regular and ad hoc reports for the account, as required•Develops, implements and updates procedures pertaining to functional area•May be required to facilitate information sessions and/or training sessions for BGIS Canadas Team Members•May support quality assurance inspections of portfolio properties to ensure service delivery meets or exceeds contractual requirements•Other duties as assignedDecision Making Capacity•Must be able to organize their schedule to ensure that contract deliverable dates are met•Must be able to evaluate and escalate service requests based on a pre-determined prioritization criteria•Recommendations and decisions will be made with the Client’s best interest in mindMINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET)JOB-RELATED EXPERIENCE: More than one year up to three yearsKnowledge & Skills•May require technical knowledge and expertise of particular functional area•Strong computer skills•Strong written and verbal communication skills•Proven analytical skills and problem-solving ability•Advanced knowledge of Microsoft Office applications, including Excel, PowerPoint, Word• Ability to work independently*•Strong organizational skills; must be able to prioritize and ensure deadlines are met*•Attention to detail; maintain a high-level accuracy and thoroughness when executing tasks*•Knowledge of RealSuite Management software and Oracle would be an asset•Excellent time management skills•Confidentiality and discretion as will be exposed to highly confidential informationQuick Apply
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