Practice Manager/Technical Account Manager - Jobs in Markham, ON

Job Description

IntroductionIBM’s Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM’s market eminence. If you are a forward-thinker and a curious intellectual, we welcome you to apply for your next exciting career challenge!Your Role and ResponsibilitiesThe North American Expertise Connect (EC) team is currently seeking an experienced Practice Manager/Technical Account Manager (TAM).As a Practice Manager, the candidate will be responsible for building and managing a team of Technical Account Managers, working with clients and partners focused on driving business outcomes for our client’s software investments. Will also be responsible for understanding engagements, assigning TAMs, driving success, and ensuring contract renewals.The successful candidate will also act as a Technical Account Manager and provide our clients with the highest level of service and technical guidance via remote and possible on-site assistance. Hands on guidance, analysis and recommendations are made to optimize the clients use of our IBM Analytics Products including CP4D, Db2, Cognos, Netezza, Information Server, IGC, WKC, Data Virtualization, OpenShift, RedHat, Kubernetes, Data Science and others.

• Develop essential partnerships with customers by fulfilling a technical advisory role that enables customer to reach desired objectives with supported product(s) and optimize their ROI
• Provide deep technical research, including debug and workarounds or other instructions to assist with troubleshooting.
• Ensure the customer is aware of best practices, optimization and critical go forward information pertinent to their deployment
• Communicate effectively with all levels of technical and management contacts to ensure thorough understanding of customer environments, requirements, problem symptoms, causes and resolutions.
• Interact with support and development organizations while addressing problems. Escalate as required
• As required, provide on-site support to customers for resolution of reported problems and/or provide knowledge transfer
• Collaborate and Coordinate the right players at the right times

Required Technical and Professional Expertise

• Familiarity with IBM Data and AI Products including Db2, Cognos, Netezza, Information Server, DataStage, WKC, IGC, Data Virtualization with specialized focus on CP4D implementations
• 7 plus years of experience in customer facing position as influential leader
• 7 plus years Outstanding Customer relationship management experience
• Demonstrated collaboration skills in a team leader role
• Must be a proven team player and have ability to collaborate across multiple brands within IBM

Preferred Technical and Professional Expertise

• System Administration level familiarity of multiple Unix flavors such as Linux, AIX, Solaris, HP-UX.
  • Areas include: performance tuning, configuration, file & directory security, using debugging tools.
• Database and third-party product information is a plus
• Expert communication, written and verbal
• Understanding of the services environment
• Self Motivated, with a deep commitment to our client’s success
• Flexible, agile and resilient

Must have the ability to work in Canada without sponsorship.About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.This role requires you to be fully vaccinated against COVID-19 prior to your start date. Full vaccination refers to receiving dosage of COVID-19 vaccines that provide full protection in accordance with Canada Public Health and WHO guidance (full series of a 2 dose vaccine plus 14 days or a one dose vaccine plus 14 days from the last dose). Proof of vaccination status will be required. Booster vaccination requirements may be required. If you are unable to be vaccinated due to medical or religious reasons, we offer accommodations in accordance with applicable law.Your Life @ IBMAre you craving to learn more Prepared to solve some of the worlds most unique challenges And ready to shape the future for millions of people If so, then its time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.Its time to define your career.About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk and Donetsk regions of Ukraine) on a work permit, you are not eligible for employment in this position.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Quick Apply

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