Preferred Accommodation Representative, Patient Registration- Full Time- Markham Site - Jobs in Markham, ON

Job Description

Land Acknowledgement:Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.COVID StatementAs a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.Who you are:

• You encompass Oak Valley Health’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage
• You are a patient and/or client centered individual who performs at an exemplary standard
• You are a team player with excellent communication, critical thinking and prioritization skills

What we are looking for:Reporting to the Manager, Registration, Patient Scheduling, Bed Allocation and Electronic Imaging Management Centre, the Preferred Accommodation Representative will be responsible for liasing with and educating patient and family members regarding their preferred accommodation needs. In addition, the successful candidate will be responsible for creating and monitoring process improvements related to Preferred Accommodation and will work with external contacts to develop new and innovative ways of maximizing revenues.Responsibilities Include:

• Follow-up with patient and family members regarding necessary documents for preferred accommodation;
• Educates patients on fees associated with visits, when needed;
• Report production and analysis related to room accommodation discrepancies and troubleshooting accordingly to maximize bed capacity
• Active participation in internal training sessions with staff and hospital leaders
• Work with RCG Supervisor/unit managers to create processes that will allow for increased communication models surrounding bed assignment prior to and during patient stays;

• Work with IPAC/external agencies to determine types of isolation in order to record PA days/billing accordingly
• Work with each unit individually to identify specific needs/restrictions and build a workflow that will maximize revenue for each area

What you bring to the role:

• Minimum 1 year of Community College required
• Minimum 6 months experience in related role required
• Medical Terminology Course required
• Proficient computer skills, Meditech experience preferred required
• Excellent organization skills with the ability to manage multiple tasks
• Excellent public relations and communication skills with a pleasant telephone manner
• Ability to trouble shoot and problem solve
• Strong interpersonal skills and the ability to work effectively and collaboratively as a member of the team
• Evidence of good attention to detail
• Demonstrated good attendance record with the ability to maintain this same standard
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required.

Work Schedule:Day/Evening shift rotation, including weekends (8am to 4pm and 11am to 7pm)Compensation:TBD Who we are:Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us Oak Valley Health Diversity StatementOak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.Required SkillsRequired ExperienceQuick Apply

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