Process Improvement Coordinator - Jobs in Markham, ON

Job Description

Job Field:Business SupportJob Type:Full-timeBuilding Location:Length of Assignment:Who We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.comSUMMARYReporting to the Team Development Manager as an integral part of the Centralized Process Improvement Team, the Bilingual Process Improvement Coordinator will provide support to all Client Account Teams. Specific responsibilities include, but are not limited to vendor support and training of the Work Order Management software systems, various reporting activities and implementing impactful process improvements. As part of our Facilities Management line of business, and the public face of Brookfield Global Integrated Solutions Canada, our Operations Centre handles over 720,000 contacts annually from clients from across Canada and in the U.S. This “work hard, play hard” collaborative team environment offers exposure to get to know the various divisions within our company, enjoy the mentorship of a supportive management team, offers autonomy, values input and recognizes strong performance.To meet operational needs, you must be available to work rotating shifts between 8am and 8pm EST., Monday to Friday. Overtime may be required.KEY DUTIES & RESPONSIBILITIES

• Learn client account details, the service request and work order management systems, the telephony system and Brookfield Global Integrated Solutions Canada policies, processes and operating procedures as appropriate.
• Work Order Management Reporting and Support include:
  • Review and follow up activities relating to various work order types including maintaining a database of actions performed
  • Prepare and utilize operational reporting, including Vendor performance reports (i.e. overdue Work Orders, overdue invoices, etc.)
  • Prepare select Client Account Level reports (i.e. recurring Work Order reports, etc.)
  • Work Order performance analysis
• Vendor Support and Training include:
  • Vendor qualification support activities
  • Vendor performance process and reporting (verbal follow up supported by Overdue Work Order reporting, etc.)
  • Vendor training, access, and support on RealSuite (updating Work Order Status changes, and the like)
  • Vendor training and support on Telephony (Work Order extensions, updating Work Order Status, and the like)
• Participate in program initiatives undertaken by the Centralized Process Improvement Team or Operations.
• Maintain professionalism at all times and confidentiality of client account and vendor information.
• Receive guidance and support in completing activities such as work order management, vendor support and the communication of information.
• Offer support to Vendors in either English and/or French.
• Provide training to new Team Members when required.
• Other duties as assigned.

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET)JOB-RELATED EXPERIENCE: More than one year up to three yearsKnowledge & Skills

• Some post-secondary Technical or Business courses Or Community college diploma or equivalent training/experience (e.g., RPA, CET), in addition to a high school diploma.
• Clear, effective verbal and written communication skills in English and French, with demonstrated proficiency in grammar, spelling and punctuation.
• Experience with, or an understanding of, Intermediary third party relationships, such as suppliers or service providers.
• Understanding of data management and data integrity specifically of an operational day to day nature.
• Self-starter who challenges the status quo and strong work ethic.
• Ability to work in a fast-paced, multi-client environment and apply various client-specific business processes to individual service request situations.
• Effective probing and problem-solving skills, with a demonstrated ability to gather information, assess issues accurately and assign the appropriate level of priority.
• Ability to sustain concentration over a prolonged period of time and pay attention to details.
• Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.
• Established organizational, coordination, documentation and time management skills with ability to multi-task and sustain concentration over a prolonged period of time, paying attention to detail.
• Intermediate to Advanced Excel skills.
• Familiarity with Microsoft Access.
• Strong interpersonal skills and demonstrated ability to work effectively in a team.
• Comfortable and effective working independently and interdependently.

Assets

• Knowledge of RealSuite (Brookfield Global Integrated Solutions Canadas work order management system).
• Industry specific knowledge of Facility / Property Management and knowledge of Facility Operations and Maintenance.
• Involvement in the maintenance or creation of reports from raw data to final output.

Licenses and/or Professional Accreditation

• None required

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!Quick Apply

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