Service Delivery Specialist - Jobs in Markham, ON

Job Description

469388BRWhy KyndrylWe design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced its intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies - IBM and Kyndryl. The spin-off is expected to be completed by the end of 2021. To find out more about Kyndryl, including information relating to privacy, please visit Kyndryl.com.Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.Your Role and ResponsibilitiesApply Call Handling Standards; Apply Customer Satisfaction Skills; Support Clients by Telephone; Use Systems Management Method or Best Practices; Use Systems Management Tools.Required Technical and Professional ExpertiseUnix/Linux CLI, Windows CLI, SCOM/UIM/SOI console monitoring, ITSM ticket handling, excellent verbal & written communication skills.Preferred Technical and Professional ExperienceUNIX/Linux scripting, troubleshooting, & problem solving; Windows scripting, troubleshooting, & problem solving, alert monitoring, trouble ticket handling.Required EducationNon-Degree ProgramPreferred EducationBachelors DegreeEligibility RequirementsMust have the ability to work in Canada without sponsorship.Country/RegionCanadaState / ProvinceONTARIOCity / Township / VillageMarkhamBeing You @ KyndrylKyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Other things to knowThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, and Syria) on a work permit, you are not eligible for employment in this position.Primary job categoryTechnical SpecialistRole ( Job Role )Service Delivery SpecialistEmployment TypeFull-TimeContract typeRegularPosition TypeProfessionalTravel RequiredNo TravelCompany(Y009) Kyndryl Canada LimitedIs this role a commissionable/sales incentive based positionNoQuick Apply

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