Service Writer - Jobs in Mission 1, British Columbia, V2V 7A2

Job Description

A Service Writer is responsible for scheduling customer #39;s vehicles and gathering all pertinent information on the customer and their vehicle. Asking questions and recording the customer #39;s concerns and maintenance requests for their vehicles, their budget and the time required. A service writer #39;s job description requires detailed knowledge of car mechanics, strong interpersonal skills, and the ability to communicate well with Patrons.Essential duties and Responsibilities:

• Asks the customer to explain specific vehicle issues.
• Takes detailed notes about symptoms based on customer testimony.
• Schedules the appointment with the customer.
• Greets the customer when they arrive.
• Ensures the customer is aware of the time and costs of the diagnosis, inspection, maintenance and/ or repair.
• Confirms thequot;best quot; method of contact for the day.
• Enters the customer information into the database.
• Performs a digital inspection of the vehicle when it is dropped off.
• Reviews previous recommendations and scheduled maintenance.
• Draws up the work order and forwards it to the Service Advisor.
• Answers questions posed by the customer.
• Performs reminder and follow-up calls.
• Assists the Service Advisor.
• Maintains electronic and/or paper records of completed service work.
• Explains the work completed by the technicians and makes suggestions for future maintenance.
• Provides billing statements and explains billing details.
• Processes payments
• Inspects vehicle before returning it to the customer.
• Trains new service writers.

Required Knowledge, Skills and Abilities:

• Demonstrates detailed knowledge of the automotive industry.
• Possesses working knowledge of the makeups, frequent problems, and necessary maintenance for a variety of vehicles.
• Exhibits strong customer service skills.
• Demonstrates solid organizational skills.
• Possesses knowledge of proper safety precautions in the service area.
• Knows how to drive manual and automatic transmission vehicles.
• Demonstrates strong leadership skills.
• Is able to read and interpret work orders and billing statements.
• Demonstrates the ability to translate automotive jargon into layman #39;s terms for the customer #39;s benefit.
• Pays close attention to detail.
• Possesses basic computer skills.
• Possesses physical strength and stamina to remain standing or moving for an entire shift.
• Maintains calm and patient demeanor with frustrated or confused customers.
• Works well with a team of mechanics.

Education and Experience:

• Verifiable previous experience in the automotive service industry is required.
• Must hold a valid driver #39;s license.

Work Environment:

• Most time will be spent at the front end of the service area assisting customers.
• Conditions in the shop may be dangerous and dirty.
• Proper protective gear must be worn when in the shop.
• Standard 40 hour workweek applies.

Benefits:

• Working with a great team in a local and independently owned shop.
• Benefits package available after probation period.
• Fuel card available after probation period.
• Shop and other discounts.
• Monthly team lunch and safety meeting.
• Profit Sharing available after probation period.