Technical Customer Service Representative (Technical Sales Coordinator) (Mississauga, Ontario (CA)) - Jobs in Mississauga

Job Description

About the Voith GroupThe Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transportamp; automotive. Founded in 1867, the company today has around 21,000 employees, sales of € 4.9 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.For the Voith Turbo Canada team, we are currently searching talents for the position of:Technical Customer Service Representative (Technical Sales Coordinator)Mississauga, OntarioDepartment: Inside Salesamp; Operations, IndustryReports To: Managing Director, Manager of OperationsSummary

• Support internal and external customers with quoting, order entry, project management and purchasing in a demanding customer service-oriented environment
• Provide interface between customers, outside sales, service and operations teams

ResponsibilitiesCustomer Service:

• Support customers via phone or email with technical questions, troubleshooting, RFQs and all other inquiries
• Coordinate with suppliers or internal teams (locally / internationally) in order to effectively and expediently support customer inquiries
• Provide spare parts, units and service (in-houseamp; field) quotes to customers

Project Management:

• Accurate and detailed order entry in ERP system (Navision) of spare parts, units and service orders
• Manage all open orders in order to maintain or exceed the customer #39;s delivery dates, quality and technical expectations
• Create and expedite purchase orders for inventory and order demands in order to minimize delays

Technical:

• Create or modify CAD drawings for machined components
• Adjust existing CAD Drawings based on customer requirements
• Coordinating assembly of components to produce new units
• Quality Control of unitsamp; customized parts: incoming and outgoing

Operations:

• Conduct 6S audit and facility maintenance initiatives
• Support with HSE projects and continuous maintenance of documentation and systems
• Support with ERP system maintenance (i.e. price uploads, BOM list creation, etc.)
• Support inventory level analysis and adjustments to ensure accuracy and maintain stock levels
• Support with continuous improvement efforts of OPNs and SOPs in order to standardize, increase efficiency and reduce errors.

Other Duties as assignedAll tasks above must be performed with strict adherence to Voith OPNs, SOPs, directives, guidelines and authority matrixMajor Professional Interactions

• VTC Management
• VTC Outside Sales
• Field Service Technicians
• Suppliers (internal and external)
• Customer
• Sub-Contractors

Education

• Technical Diploma / Degree in mechanical field

Knowledge and abilities

• Fluent in English
• Fluency in French an asset
• Knowledgeamp; experience in tolerances and fits
• Experience in creating CAD drawings preferred
• Knowledge of mechanical equipment operation and components
• Proficient in Microsoft office suite

Working Experience

• Minimum 1 year of experience working in a similar industry (mechanical rotating equipment)

Other particularities for this position

• Travel within Canada and internationally for training or work

Competency ProfileCompetencies essential to succeed in this position:

• Results orientation
• Flexibility and adaptability
• Initiative
• Interpersonal communication skills
• Conflict management
• Ability to show consideration
• Autonomy
• Customer orientation
• Strategic abilities
• Decision making
• Prioritization
• Organization
• Analytical abilities
• Tolerance towards ambiguity
• Quality orientation
• Discipline and rigor
• Entrepreneurship
• Stress management
• Self-management
• Problem solving
• Listening skills
• Abilities to work in teams
• Ability to persuade
• This is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith Group in Canada Why join our team

• Comprehensive range of group insurance including medical, dental and travel coverage from day 1 - for you and your family, at no cost
• Telemedicine services with Dialogue, for you and your family, at no cost
• Employee Assistance Program, available 24/7
• Competitive total compensation
• Group RRSP with employer contributions
• Free parking
• Summer schedule
• Work flexibility for work-life balance
• Remote work policy for a hybrid model
• Flexible dress code depending on your day
• Inclusive environment that values diversity
• Talent development program
• Leadership training
• Mentorship program
• Reimbursement of tuition fees
• Scholarship program for the children of Voithians
• Reimbursement of annual professional membership fees
• Voith Group operates net climate-neutrally at all global locations since 2022
• Family company with financial stability
• International assignment opportunities
• Access to expert colleagues throughout the world
• Committed, motivated and highly competent colleagues and leaders
• Employee referral bonus program

Don #39;t meet every single requirement but think you would be a good fit for our team We encourage you to apply - your unique skills may be just what we need for this or other roles!