Bilingual Inside Sales Representative - Jobs in Mississauga Ontario

Job Description

WHAT DO WE DOWe create solutions for the people who keep our world flowing.For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.THE ROLEThe Bilingual Inside Technical Sales Representative will possess a high level of technical knowledge, and will be responsible for familiarity of product availability, use, application, benefits and pricing structures. The Bilingual Inside Technical Sales Representative will be responsible for providing superior customer service, product selection and quotation preparation, technical support to the outside sales, and execution of large bid submissions and project management.DUTIESamp; RESPONSIBILITIESProvide Exceptional Customer Service:Efficient and accurate entry of customer ordersEffectively managing time to ensure best possible response times to customer inquiriesWorking with the purchasing department to expedite customer orders when requiredKeeping customers informed of order/inquiry statusDisplaying a positive attitudeSupport Outside Sales Team:Demonstrating awareness of company, branch, and territory targets and strategiesIdentifying and relaying customer opportunities, issues and concernsBuilding customer relationshipsExecuting quotation follow-up; including maintaining and updating sales quote and relative customer information in the CRM databaseProduct Selection and Quotation Preparation: Identifying customer needs (delivery times, product, price, etc.)Focusing on details – valid price, product number, descriptionCoordinating with suppliers as neededProviding a quality bid, in the shortest possible and reasonable timeframeProviding technical informationDeveloping advanced knowledge of our order entry and CRM softwareImplement the Company #39;s Strategies and Visions:Acting on the opportunity to make upsells and upsells or sell products from our other divisionsPromote the service and repair of all products offered by John BrooksRequirementsQUALIFICATIONSEssential: College Diploma in a related field Fluent in Englishamp; French A minimum of 1-3 years of related experience (industrial sales) Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.) Must exude an enthusiasm, passion, confidence, and an optimistic attitude A positive mindset with a strong technical aptitude and a general understanding of industrial processes Must be driven and determined to win orders Must be a collaborative and a supportive team player Excellent interpersonal and communication skills Excellent attention to detail Be able to “think on your feet”, problem solve, and demonstrate creativity Excellent planning, organizational, and time management skills Must take ownership of own actions and demonstrate initiative A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovationDesirable: Working knowledge of fluid handling equipment and technical/mechanical processes Working knowledge of industry products, systems and applications is an asset; specifically, fluid mechanics and dynamics, and rotating equipment/machinery Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systemsWORK ENVIRONMENT Fast-paced environment in a dynamic competitive industryDaily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetingsExposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions BenefitsCanadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to buildamp; nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.WHAT’S IN IT FOR YOUCompetitive remuneration including base salary + incentiveCompetitive vacationPaid personal day programGenerous benefits package that includes coverage for things like medical, dental, paramedical, and visionCompany Group RRSP with employer matchingAnnual healthamp; wellness subsidyFUN FACTSThe average employee tenure is 9 yearsWe enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdaysWe regularly host social events and gatherings to foster togetherness and funWe are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.