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Administrative Services Level 3 / Casual TeleServices Agents - Jobs in Moncton, NB

Service New Brunswick
Job LocationMoncton, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

R85-2021/22-1805Open CompetitionFlexible Locations within New BrunswickService New Brunswick (SNB) is seeking individuals to join TeleServices Branch as casual TeleServices Agents.We are a dynamic team of professionals who are passionate about our province, its residents and excellence in service delivery. SNB Teleservices provides over-the-phone government services to the public using a variety of computerized databases in accordance to related acts, policies and procedure.As a member of the TeleServices Team, the successful candidates will be responsible for:

  • Obtain knowledge about government services offered by SNB TeleServices
  • Assess client needs, verifying information, updating databases, processing transactions and payments, forward information to appropriate business partners
  • Use resources including online manuals, guides, and contacts in other government departments
  • Understand and navigate the software of SNB, as well as of various partners
  • Problem solve and escalate concerns as needed
  • Collect, compile and track data to take the pulse on services
  • Provide floor coaching, team support, and/or on-the-job training as you gain experience or as needed
Please ensure that you indicate the competition number R85-2021/22-1805 when applying.ESSENTIAL QUALIFICATIONS: High School Diploma and one-year post-secondary diploma. A minimum of three (3) years of related work experience in a related field. An equivalent combination of education, training and experience may be considered.Written and spoken competence in English and French is required. Please state your language capability.Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required:
  • Some weekday evenings and weekend work hours may be required.
  • Candidates will be required to undergo Criminal History Clearance prior to appointment.
BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:
  • Client Service Orientation
  • Effective Interactive Communication
  • Flexibility
  • Results Orientation
  • Teamwork and Cooperation
TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:
  • Ability to use Office Technology, Software and Applications
  • Planning and Organizing Skills
  • Written Communication
Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.SALARY: $20.30 - $24.62 - Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment OperationWe strongly encourage you to submit your application via the online portal by using the "Apply Online" button, to increase the efficiency and maintain a consistent candidate experience. Please ensure your application indicates competition number R85-2021/22-1805.This competition may be used to fill future vacancies at the same level.We thank all those who apply however only those selected for further consideration will be contacted.Service New BrunswickHuman Resources850 Lincoln RdPO Box 1998Fredericton, NB E3B 4Z7Telephone: (506) 457-3580Candidates registered with the Equal Employment Opportunity Program veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.We promote a scent-reduced environment.We are an Equal Opportunity Employer.The New Brunswick Public Service: Improving the lives of New Brunswickers every day!Quick Apply
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