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Job Location | Moncton, NB |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
At Equitable Life of Canada, we realize that your work life is not just about performing a job; its about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.Reports To: Supervisor, Individual Contact CenterTerm: Permanent, Full-TimeSchedule: 8 hour shift between the hours of 8:30 am to 7:30 pmWork Arrangements: 100% remote working is available for candidates across Canada outside of Waterloo Region and surrounding areas in OntarioThe Opportunity: This is NOT your typical call centre role in a massive team like so many other call centres out there. You will work on a smaller team in a less rigid environment where people are valued and where putting the customer first is the only way we do business.Most people and organizations look at customer service as an entry-level role. At Equitable Life, our Bilingual Customer Service Representatives are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling!Here at Equitable Life, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.Join a recognized service leader in the insurance industry today and one of Waterloo Area’s Top Employers for 15 consecutive years!What you will do: The Bilingual Customer Service Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our clients, advisors, and our regional sales and service offices). You’ll take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries.You will also have the opportunity to work closely with other departments and learn about what they do as you work with them to resolve inquiries.What you will bring: