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Bilingual French/English CSRs - Jobs in Moncton, NB

Aston Carter
Job LocationMoncton, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Equivalent ExperienceSEEKING BILINGUAL FRENCH/ENGLISH CUSTOMER SERVICE AGENTS$20/hr - PERMANENT ROLE100% WFHThis is a full-time opportunity working 37.5 hours a weekDeadline for consideration is November 9thMust Haves:1) 1-2 Years of Call Center Experience2) Strong Communication of FRENCH AND English - (spoken, read and written)3) Shift Times: 7:30AM-7pm EST, Rotation for 3 months. M-F (training is 6-8 weeks 8:30AM-4:30 EST, no flexibility for training times)WHAT YOU WILL BE DOING

  • Provide support to our customers by processing orders, requests for pricing, product availability, order status, delivery, billing questions as well as returns and credits
  • Resolve customer complaints and address concerns as appropriate with the goal of first contact resolution
  • Answer product or service inquiries troubleshoot and support our customers in facilitating communication for technical assistance
  • Follow established performance metrics including but not limited to quality standards, after call work, adherence and follow-up on all actions in accordance with departmental standards.
  • Assist in working to increase revenue by offering substitutes and/or alternative products where applicable
Hours of operation are Monday to Friday, 7:30 a.m. to 7:00 p.m. Eastern Standard Time. lWHY WORK HEREThere are opportunities to explore roles within the company and room for growth.
  • 3 weeks of vacation
  • full benefits from day 1
  • paid training
  • Savings plan (the company will match your savings up to 5%. If a candidates joins the savings plan and elects to save 5% of their salary ($1,900) then will match that $1,900. Savings is in the form of RRSP.)
À propos dAston Carter:Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés dAston Carter. Nous nutiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais dargent.Aston Carter, une division dAerotek, est un fournisseur denvergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation dAllegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter sengage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter sengage à livrer un service hors pair a tous nos partenaires daffaire.About Aston Carter:Please Note: Scammers are posing as Aston Carter. Well never contact you via Gmail, Telegram, or WhatsApp and well never solicit money from you.Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Quick Apply
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