Food Service Supervisor - Jobs in Moncton, NB

Job Description

Summary: This position involves the supervision of Team Member activities on shift to ensure that Wendys’ standards around people, product, cleanliness and exceptional customer service are fulfilled.Qualifications:

• Previous experience in a supervisory role is an asset.
• Previous experience in a customer service role.
• Thorough knowledge of Wendys products and procedures.
• Current certification in approved food safety training (ex. ServSafe) is an asset.
• Strong communication and interpersonal skills.
• Ability to adhere to policies and procedures.
• Able to operate effectively in a fast paced environment.
• Capable of multi-tasking.
• Be self-motivated, requiring little supervision.
• Have a positive Team-player attitude.

Primary Responsibilities:

• Lead by example to demonstrate that the customer is top priority.
• Maintain optimal customer service levels by aiding when and where needed and ensuring customers are served in a friendly, timely manner and resolving customer complaints and turning negative situations into positive ones.
• Upon request, conducts regular store walk-throughs.
• React immediately to issues requiring attention during the shift.
• Provide on-going specific direction to all Team Members.
• Encourage excitement and a fun work environment while motivating Team Members to meet store goals.
• Display knowledge of and works in compliance with Wendys operating, food safety, security, health and safety, and employment standards and applicable legislation.
• Ensures that all product and packaging is properly merchandised and stocked.
• Maintains operational efficiency through use of positioning charts and pre-rush checklists.
• Supervises Team Members to ensure primary and secondary duties are completed.
• Ensure all store policies are followed during the shift (Ex: cash policies, meal and break policies, food safety policies).
• Completes all required shift documentation (ex: records waste).
• Other duties as required.

Physical Requirements:

• This position requires long periods of standing. As well, this position requires a significant amount of bending and turning of the wrist.
• Lifting and reaching requirements are listed below:

- For stocking purposes (paper, product, cooler) - items weighing between 2 and 60 pounds.

• Reaching across shelves which is approximately a 3 foot reach.

- Bending and stretching into the showcases - approximately 2 feet.- Filling showcases - must be able to carry a full tray of product - approximately 10 pounds.

• Must be able to repetitively pour coffee from a coffee pot which when full, weighs approximately 5 pounds.
• When standing at front counter or beverage station, must be able to bend and reach packaging materials, which involves an approximate 1 foot reach.

- For preparation and stocking purposes - must be able to reach the back of the shelves in the walk-in fridge and freezer. To reach is approximately 3 feet in depth.

• Must be able to lift and carry cases of tomatoes weighing approximately 25 pounds.
• Must be able to lift a pot of soup weighing approximately 15 pounds and carry it for a distance of approximately 2 feet.
• Must be able to reach to the back of the storefront sandwich fridge. The approximate reach is 2 ½ feet.
• Must be able to repetitively use the cash which involves pushing buttons with your fingers and counting back cash.

Food and Safety:

• Conducts daily cleaning functions such as washing surfaces, floors, equipment and maintaining the tidiness of the store.
• Must be able to reach into the 3-Compartment dish sink. The depth of each sink is approximately 3 feet.
• Must be able to reach the drying shelf over the 3-Compartment dish sink. The approximate reach to the shelf is 3 feet.
• Must be able to use a knife to cut sandwiches and bagels.
• Must be able to use a tomato tamer to cut tomatoes and cucumbers.
• Follows weekly cleaning schedule such as dismantling, cleaning and reassembling equipment, and cleaning fridges to ensure a clean work area.
• Uses the principles of sanitation (Wash, Rinse, and Sanitize) daily, throughout shift.
• Rotates product using the FIFO (First In, First Out) system.
• Consistently takes temperatures, ensuring hot foods are kept hot, and cold foods are kept cold.

Health and Safety:

• Complies with all health and safety requirements such as lifting, knife safety, wet floor procedures, chemical procedures and hot oven safety.
• Must be able to lift supplies down from shelves which are at different heights, depending on the layout of the store and provincial/state regulations.
• Reports any unsafe equipment immediately to management.

Organization of Area:

• Organizes and maintains staff levels to meet demands.
• Organizes and maintains cleanliness of workstation.
• Informs store manager of supplies required.
• Checks the storage, rotation and freshness of soup, sandwich and bagel items.
• Organizes day to ensure that daily deadlines are met for peak sales times.
• Ensures end-of-shift duties are completed including paperwork and cash procedures.

Reports to: Store Manager or Assistant ManagerDate: August 2009The above tasks are representative but not all inclusive.Quick Apply

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