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FR/ENG Customer Service Representative - REMOTE - Jobs in Moncton, NB

Aston Carter
Job LocationMoncton, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Equivalent ExperienceJob Title: Bilingual Customer Service Representative for a Top 3 BankPlacement Type: 6 month contract-to-hire (80% of hires move onto internal roles/more specialty positions – performance based)Hours of Operation: Monday to Sunday 7 AM to Midnight - 8 hour shifts , 5 days / week (WILL NOT NEED TO WORK BOTH WEEKEND DAYS)Location: 100% WORK FROM HOME (locations: Mississauga, Montreal, Moncton, Winnipeg, Vancouver)Description:You are a banking advisor, and an exceptional customer service representative. You champion the client brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role with an opportunity to work from one of our center or work from home. Our Centers are located in Moncton, Montreal, Mississauga, Winnipeg and British Columbia.Responsibilities:

  • Proactively engage with clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one (phone/email)
  • Focus on helping clients by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact (everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.)
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs
  • Cultivate and maintain relationships with partners to work as one team
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
  • Educate and assist clients with using digital capabilities
  • Strictly dealing with credit cards, understand the product itself and help with interest calculations and how its captured, review transactions, identify any fraudulent transactions
Skills/Qualifications:
  • Bilingual (French/English)
  • Previous experience working in a Contact/Call Centre
  • Previous banking experience
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
  • Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
À propos dAston Carter:Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés dAston Carter. Nous nutiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais dargent.Aston Carter, une division dAerotek, est un fournisseur denvergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation dAllegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter sengage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter sengage à livrer un service hors pair a tous nos partenaires daffaire.About Aston Carter:Please Note: Scammers are posing as Aston Carter. Well never contact you via Gmail, Telegram, or WhatsApp and well never solicit money from you.Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Quick Apply
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