Guest Services Manager - Jobs in Moncton, NB

Job Description

Are you someone who is passionate about people, driven by purpose, and clever in your approach If so keep on reading!!We are looking for a Guest Service Manager whose primary passion is warm, attentive, and engaging customer service. As Guest Services Manager, you are responsible for overseeing front office operations to deliver an excellent Guest and Member experience.What will I be doingSpecifically, you will be responsible for performing the following tasks to the highest standards:· Coordinating all aspects of the Front Office and Bar55 areas, to ensure a smooth operation and the highest level of guest satisfaction.· Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner.· Handling of guests comments and complaints; ensuring guests needs are met and exceeded, make improvements accordingly.· Responsible for the maximization of occupancy and average rate through participation in the revenue meetings.· Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.· Execute daily deposits· Account Receivables, input invoices into accounting software and balance with front office system· Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.· Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Engineering, and Housekeeping departments. Communicate and/or correct deficiencies in these departments.· Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.· Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.· Scheduling staff while monitoring productivity levels, recognizing need periods and guest service, adjust where necessary.· Manage and organize group rooming lists for arrivals· Support in ensuring Hilton Honors rewards program is promoted, encouraging memberships and follow through on delivery of benefits.· Ensuring that all Health & Safety standards are met, procedures followed, and that colleagues have the correct knowledge and tools to work safely.Job Requirements: · Minimum of 2-years experience in the hotel industry.· Prior management experience with upscale hotels a plus.· Must be highly motivated, self-directed, with strong initiative and desire for achievement.· Strong computer skills, including, MS Office (Word and Excel).· Strong guest service orientation with the vision and ability to lead employees consistently to achieve goals and work in a highly participative team environment.· Highly organized, career and result oriented, with the ability to be flexible with work hours including night shifts, assignments and additional duties.· Excellent interpersonal and communication skills, both written and verbal.· Degree/Diploma in Hospitality Management or a university degree, a strong asset.· Must be flexible and willing to work evenings & weekends.· OnQ experience is a plus.· Must be a leaderWhat benefits will I receiveYou will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits.Job Types: Full-time, PermanentSalary: $40,000.00-$50,000.00 per yearBenefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift

Experience:

• Hotel & Accommodations Guest Services Staff: 2 years (preferred)
• Customer service: 2 years (preferred)

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected